Frequently Asked Questions

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Farmers Insurance FAQ


I forgot my username and password.  How do I log in?

Trying to log into your My Farmers account, but can’t remember your username and password? Don’t worry; we can help recover your information.

Click Forgot Username/Password and follow the prompts on the recovery page.

If you need assistance, contact your Farmers agent or Farmers Customer Care Center:

Mon-Fri 7:00 am to 11:00 pm Central Time
Sat-Sun 8:00 am to 8:00 pm Central Time


My bill is due, but I can't login to My Farmers. What should I do?

You can make a one-time payment here. If you need help paying your bill online, please contact your Farmers agent, or call Farmers Customer Care Center:

Mon-Fri 7:00 am to 11:00 pm Central Time
Sat-Sun 8:00 am to 8:00 pm Central Time


What is personal liability umbrella coverage?

An umbrella policy is an extra layer of liability coverage, designed to go above and beyond the coverage of your other insurance policies. If you’re ever sued for damages, and the verdict exceeds even the highest limits on your existing property coverage, an umbrella policy kicks in to cover the additional expenses so you don’t have to put your savings, your home, and your business at risk.

Learn more about umbrella insurance or talk to your Farmers agent for more information.


Am I covered if I rent a car?

Car rental companies charge daily fees for their own insurance to damages in your rental agreement. However, it is possible that your current auto policy provides rental car coverage. This typically varies by state though, so check your policy or contact your local Farmers agent for more details.


What does "full coverage" mean?

This is an often misinterpreted term, and doesn’t refer to a policy that covers “everything.” Instead, full coverage typically refers to a policy that includes both liability coverage and coverage for damage to your property.

Your Auto insurance Policy Declaration page lists the coverage you have selected, and a Farmers agent can help you select Auto insurance coverage that fits your needs and budget.


How do I cancel my Farmers policy?

If you have an agent, please contact your agent. If you have already reached out to your agent, or you do not have one, you can text us at 1-855-922-3025, or call our service line at:

Mon-Fri 7:00 am to 11:00 pm Central Time
Sat-Sun 8:00 am to 8:00 pm Central Time

Insurance Risk Indicators

Questions you may have about insurance risk indicators.

When it comes to insurance, we know you want quality coverage from a solid, dependable company. You want the peace of mind that comes with knowing, in the event you need us, we'll be there to help you get your life back to where it belongs quickly, compassionately and with as little hassle as possible. And you feel, rightfully so, that if you are a good risk, you should be rewarded with lower insurance costs. We understand that you want all of the above at the best price possible. At Farmers, we are always looking for new ways to keep the cost of insurance affordable. To do this, we use a tool called the Risk Assessment Indicator.


What is a Farmers Risk Assessment Indicator?

A Farmers Risk Assessment Indicator is a code developed from and based upon credit report information. Depending on the kind of policy, Farmers' underwriters may use this indicator along with motor vehicle records, loss reports and/or other information to rate auto and/or homeowner insurance policies. Risk Assessment Indicators are highly predictive of future claims activities, and the use of indicators allows Farmers to charge customers a rate that is appropriate to the risk insured.


Where do Risk Assessment Indicators come from?

Risk Assessment Indicators are based on information from consumer credit reports from one of three institutions: LexisNexis Consumer Services, Equifax or C S C Credit Services.

Information used may include:

  • Length of credit history
  • Late payments, collections

What's not included in a Risk Assessment Indicator? Risk Assessment Indicators do not use the following information:

  • Ethnic group
  • Marital Status
  • Religion
  • Nationality
  • Age
  • Familial Status
  • Income
  • Disability
  • Gender

Who at Farmers has access to my credit information?

We believe in your right to privacy. Your agent and members of the agency staff do not have access to your credit file. You can, however, obtain a copy of your credit report from the consumer reporting agency that provided the information used to calculate your Risk Assessment Indicator.


Why does Farmers use Risk Assessment Indicators?

Industry experts have proven that a strong correlation exists between credit history and insurance risk. Because credit history is generally accepted to be a fair and accurate way to predict probability of future loss, Farmers Risk Assessment Indicator uses credit data to determine discount availability for applicants and customers. Please keep in mind that this is only one of several factors used in determining your premium.


Can I improve my RAI and, if so, how?

You can improve your indicator over time by using credit responsibly. A Risk Assessment Indicator is a snapshot of your insurance risk based on information in your credit report. It's a good idea to periodically obtain a copy of your credit report from the major credit bureaus to check for any inaccuracies.

Farmers recommends that if you need assistance with understanding your credit history or advice on using credit responsibly, you should contact a qualified credit counselor. Farmers Agents and employees are not qualified credit counselors.


What if I don't get the best discount as a result of my indicators?

The Federal Fair Credit Reporting Act (FCRA) requires that we tell you if we take adverse action based upon information contained in your credit report. We will give you the name of the credit bureau that provided the information and advise you of certain rights you have under the F C R A so you can address any errors that might appear on your credit report.


What if the information in my credit report is wrong?

If you find an error in your credit history, you should report the error to the credit bureau. The credit bureau must investigate and respond to your request. Once you are certain that your report has been updated, please contact your Farmers agent. He/she will re-order a new Risk Assessment Indicator. Farmers will apply any changes to your premium. Make sure the information in your credit report is correct by reviewing your credit report from each credit bureau at least once a year. Call these numbers to order a copy (a fee may be required):

  • LexisNexis Consumer Services: (800) 456-6004
  • Equifax and C S C Credit Services: (866) 349-5183

What are insurance risk indicators? How does my risk affect the price of my coverage?

With 85 years of experience providing insurance and working in communities across the country, Farmers understands how important it is to deliver quality coverage at affordable rates. We understand that as a dedicated driver, homeowner, parent, child, or worker, you want, and rightly deserve, the most dependable coverage for your hard earned money, and with safe habits, should come lower insurance costs.

That’s why, at Farmers, we’re always looking for new ways to keep the cost of insurance affordable. To do this, we use a tool called the Risk Assessment Indicator.


How do insurance companies assess risk?

There are a number of factors that contribute to how insurance companies, including Farmers, calculate the risk they’ll assume when offering coverage to a particular individual. Demographic information can impact the premiums you can expect to pay, as well as your driving record and your credit history*.

These and other pieces of data help create a bigger picture that underwriters use to determine how likely it is that you may get into an accident and, as a result, how risky you are to insure. The best way to understand how insurance companies assess risk is to talk to a Farmers agent today about any questions or concerns you may have.

*Where allowed by law.