Towing & Roadside Assistance

Just sign and drive - for reasonable and necessary services up to $150, sign and you’re on your way.*

Towing & Roadside Assistance

Claims Chat

Do you have a claims related question?  Chat now to get help. 

Chat will be unavailable on May 30th in observance of Memorial Day.

Use Our Roadside Service - Get Help Now opens in new window

Or call 1-800-435-7764

With more than 20,000 towing and road service facilities and 10,000 professional locksmiths, our dispatch service will send the nearest professional to you.

  • Emergency tow – covering up to $150
  • Dead battery/jump-start
  • Flat tire change
  • Lockout entry assistance – if your keys are locked inside your vehicle
  • Roadside winching – if your car is stuck in the mud, snow, ice, or by the side (within 10 feet) of a public paved road

Or Select Your Own Provider

You may also contact the service provider of your choice, pay the bill, and submit a claim for consideration of reimbursement.

For a reimbursement for towing or roadside assistance:

  1. Report your claim online
  2. Gather your service receipts/documents.  Make sure they all have this information:
    • First and last name
    • Policy number and Claim number
    • Phone number
    • Date of service
    • Vehicle year, make and model

  3. Send in your documents:
    Email: myclaim@farmersinsurance.com
    FAX: 1-877-217-1389

 


 

More Claim Resources
 

Former MetLife Auto & Home Customers

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To report a claim or secure a status on an existing claim, former MetLife Auto & Home customers can call 1-800-854-6011 for 24/7 support.