Claim Services

Farmers is here when you need us most - during a claim. Our award-winning Claim Department is available 24 hours a day, 7 days a week.

Report a Claim
 

Your Claim With Farmers, From Start To Finish


Call Us Anytime, Day or Night

1-800-435-7764
1-877-732-5266 (en Español)
1-888-891-1660 TTY (for the hearing impaired)

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We are currently assisting customers affected by severe weather.

Find out how Farmers is responding or follow the Mobile Claims Center @FarmersResponse.

Handling Your Claim

Whether you’re reporting a simple fender bender or a catastrophic house fire, a dog bite or on-the-job injury, Farmers follows the same basic five-step process to see every claim through from start to finish.

Here's what we do:

 

1

Claim Assignment

When we receive your claim, it will be assigned to a claims professional. Depending on the complexity of your claim, you may work with a team of claims representatives, each of whom has experience handling a particular aspect of your claim.

2

Initial Contact

A claims professional will contact you to:

  • Gather facts surrounding your loss
  • Review your coverage
  • Explain how your claim will be handled
  • Schedule an in-person appointment if one is needed
  • Identify ways to protect your property from further damage
3

Estimate and Evaluation

Your claims professional will then:

  • Determine whether the loss is covered
  • Inspect and document damage
  • Interview witnesses or other involved individuals
  • Take photos and samples (if needed)
  • Evaluate your claim
4

Resolution

We’ll work with you to resolve your claim fairly either by:

  • Paying what you’re owed
  • Or explaining why there would be no payment on your claim
5

Close the Claim

Once we’ve resolved your claim under the terms of your policy, we close the claim. If you discover additional expenses, we will re-open your claim to investigate.

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