Auto Claims

Farmers has a network of repair shops with locations all over the country.  These shops have high quality repairs, highly trained technicians, and provide a Farmers backed written warranty for repairs as long as you own your vehicle.  These shops also have certifications from vehicle manufacturers so you can feel comfortable they know how to repair your specific vehicle.

While the choice of where you repair your vehicle is entirely up to you, we offer this program to our customers so they can work directly with the shop to schedule the repair at their convenience and can bypass having to get a Farmers approved estimate before starting repairs.

Find Guaranteed Repair Shops in your area. 

You can choose whether to file the claim under your Farmers policy or you can file with the other person's insurance company.  If you file under your Farmers policy, you will be able to use the benefits of your policy to get the process moving.  You would be responsible for paying your deductible to repair your vehicle, but we would seek reimbursement from the other insurance company.

If you choose to file with the other insurance company, you will have to wait until they have determined their insured to be responsible for the accident before they will work with you on repairing your vehicle.

Having a police report may be helpful and can simplify the claims process, but you can still file a claim without a police report. For example, some states don't send police to minor accidents with no injuries. Or, you may not be able to get a police report for an accident that happens in a parking lot. However, police reports may be required when filing a claim for a hit-and-run accident. When in doubt, contact your local police department to ask if a police report is recommended.

You can file the claim online and we will assign a claim representative to review the details and work through the process with you.

Generally a vehicle is considered a total loss when the cost to repair the vehicle is more than the value of the vehicle.  The claim representative will review the damage to the vehicle and inform you if it is considered to be a total loss.  They'll walk you through each step of the settlement process.