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Business Insurance Claims

A claims professional is ready to guide you through the business claim process - call us at 1-800-435-7764.

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Our Business Insurance Claim Process

Our process begins as soon as you call Claim Services at 1-800-435-7764.  Whether it’s a simple mishap or a complex claim involving injuries, we follow the same five-step process to handle your claim.

  1. Claim assignment

    Your claim may call for one Claim Representative or a team of specialists, all with experience in a particular aspect of your claim.  We may also involve Farmers counsel to protect your interests.

  2. Initial contact

    Your Claim Representative will contact your promptly after receiving your claim.

  3. Investigation, estimate and evaluation

    Your Claim Representative will review your policy and conduct a thorough investigation to determine the proper handling of your claim.

  4. Resolution

    Farmers will work to resolve your claim. If a liability claim has been made against you, we’ll evaluate your legal liability and work to resolve the matter to best protect your business.  If needed, will retain a qualified attorney to defend your interests.

  5. Close the Claim

    Once we’ve resolved your claim under the terms of your policy, we close the claim. If you discover additional expenses, we will re-open your claim to investigate.