Our Business Insurance Claim Process
Our process begins as soon as you call Claim Services at 1-800-435-7764. Whether it’s a simple mishap or a complex claim involving injuries, we follow the same five-step process to handle your claim.
1
Claim assignment
Your claim may call for one Claim Representative or a team of specialists, all with experience in a particular aspect of your claim. We may also involve Farmers counsel to protect your interests.
2
Initial contact
Your Claim Representative will contact your promptly after receiving your claim.
3
Investigation, estimate and evaluation
Your Claim Representative will review your policy and conduct a thorough investigation to determine the proper handling of your claim.
4
Resolution
Farmers will work to resolve your claim. If a liability claim has been made against you, we’ll evaluate your legal liability and work to resolve the matter to best protect your business. If needed, will retain a qualified attorney to defend your interests.
5
Close the Claim
Once we’ve resolved your claim under the terms of your policy, we close the claim. If you discover additional expenses, we will re-open your claim to investigate.
