Insurance Agent FAQ

Agent FAQ

Common insurance agent questions

How do I change my agent?

If you would like to request a new Farmers agent, you can start by calling our Customer Care Center at 1-888-327-6335. Or send a message to Farmers Customer Care Center via our Contact Us form. Select “Other” from the dropdown menu, provide your name, email address and state along with your request for a new agent, and a Customer Care Center team member will be in contact with further details.

If you have an account on Farmers.com, you may log into your account and start your request for a new agent via live chat, Monday to Friday 7:00 am to 11:00 pm CST and Saturday and Sunday 8:00 am to 8:00 pm CST.

If you do not have an agent in mind, our Customer Care Center or chat team can help you conduct a new agent search based on your geographic location and preferences. If you already have selected a new agent, please feel free to reach out directly to that agent.

If I am moving, will I need to request a new agent?

If you are planning to move, you may or may not need to select a new Farmers agent. Here are some things to consider:

If you are relocating within the same state, you may keep your current agent. You will need to notify your agent to update your current address using our Change of Address form. If you would prefer to select a Farmers agent nearer to your new address, we can help you find one or you can use our Find an Agent Tool on Farmers.com.
If you are relocating to a new state and wish to keep your current agent, you’ll need to first find out if the agent does business in your new state. To do this, contact your current agent directly or search for your agent’s name in your new state using Find an Agent Tool.
If you are relocating to a new state and your agent is not licensed in the new state, our Find an Agent Tool can help you locate a new agent near you.

Not sure where to start with your move? Please reference our tips to move like a pro, including a checklist to help you prepare.

Advertisement produced on behalf of the following specific insurers and seeking to obtain business for insurance underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Civic Property and Casualty Company, Exact Property and Casualty Company, Neighborhood Spirit Property and Casualty Company, Farmers Insurance Company of Washington (Bellevue, WA) or affiliates. In TX: insurance is underwritten by Farmers Insurance Exchange, Fire Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company, Farmers Texas County Mutual Insurance Company, Mid-Century Insurance Company of Texas or Texas Farmers Insurance Company. In NY: insurance is underwritten by Farmers Insurance Exchange, Truck Insurance Exchange, Mid-Century Insurance Company or Farmers New Century Insurance Company. Home office, Los Angeles, CA.

Each of following insurers who transact business in California are domiciled in California and have their principal place of business in Los Angeles, CA: Farmers Insurance Exchange (#R 201), Fire Insurance Exchange (#1267-4), Truck Insurance Exchange (#1199-9), Mid-Century Insurance Company (#1428-2), Civic Property and Casualty Company (#4241-6), Exact Property and Casualty Company (#4240-8), Neighborhood Spirit Property and Casualty Company (#4242-4).

Life insurance issued by Farmers New World Life Insurance Company, a Washington domestic company: 3120 139^th Ave. SE, Ste. 300 Bellevue, WA 98005 (CA#: 0378-0). Farmers New World Life is not licensed and does not solicit or sell in the state of New York.

Securities offered through Farmers Financial Solutions, LLC, (In NY: Farmers Financial Solutions and Insurance Agency), 31051 Agoura Road, Westlake Village, CA 91361. Member FINRA & SIPC

Each insurer has sole financial responsibility for its own insurance. List of all insurers at farmers.com. Not all insurers are authorized in all states. Not all products, coverages, features and discounts are available in every state and may vary by state. Restrictions, exclusions, limits, and conditions apply. See agent for details.