Terms of Use

These terms were last updated on June 16, 2019.

Please read these terms of use carefully before using this Web Site.

These terms of use (Terms") describe the terms and conditions applicable to your access and use of this web site (this "Web Site"), which is operated by and on behalf of the companies comprising the Farmers Insurance Group of Companies® or Farmers® ("Farmers" or the "Farmers companies").

By using this Web Site, you are accepting and agreeing to these Terms. If you do not agree to all of these Terms, do not use this Web Site. Farmers may modify this Web Site and the rules and regulations governing its access and use, at any time. Any modification will be included in these Terms, so please check back when you use the Web Site. By continuing use of this Web Site after such changes are posted, you will be deemed to have accepted such changes.

Scope of Use

Farmers invites you to view, use and download materials at this Web Site for your informational, non-commercial use, provided that you leave all the copyright notices or other proprietary notices intact. You may not store, modify, reproduce, transmit, distribute, repost, publicly display or otherwise use any content on this Web Site, or the design or layout of this Web Site or individual sections of it, in any form or media except with the express prior written permission of Farmers. The commercial use, reproduction, reposting, public display, transmission or distribution of any information, software, logo or other material available through this Web Site without the prior written consent of Farmers is strictly prohibited.

You understand that Farmers may, at any time, for any reason and without notice, discontinue, change or restrict your use of this Web Site and make changes in the products and/or services described in this Web Site.

Eligibility for Insurance Products and Services

Not all of the products or services described on this Web Site are available in all geographic areas of the United States.  You may not be eligable for all of the insurance products or services described in this Web Site.  Farmers reserves the right to determine all eligibility for such products or services in its sole descretion. 

No Professional Advice

The information available on this Web Site is intended to be a general information resource regarding the matters covered, but is not offered as legal, accounting or other professional advice, and is not tailored to your specific circumstance. You should evaluate all information, opinions and advice available on this Web Site in consultation with your insurance agent.

No Warranties

This Web Site, and any products or services available through this Web Site (collectively, "Materials") are provided to you on an "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT. These Materials include online calculators available through this Web Site. The online calculators are for personal use only and are provided on an AS IS basis; they are based on factors input by the user; actual costs will vary based on choices made by the individual; the results are not intended to serve as a substitute for medical, financial, legal or tax advice; and the online calculators are not part of any health or insurance plan.

FARMERS DOES NOT ENDORSE NOR MAKE ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE MATERIALS. Farmers makes no representations or warranties that use of the Materials will be uninterrupted or error-free. You are responsible for taking all necessary precautions to ensure that any Materials you may obtain are free of viruses or any other harmful components. This warranty disclaimer may be different in connection with specific products and services offered by Farmers. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes; please refer to the actual policy or the relevant product or services agreement for the governing terms. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you if you are a resident of any such state. You may also have other legal rights that vary from state to state.

Limitation of Liability

Your use of the Materials is at your own risk. FARMERS SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE MATERIALS (EVEN IF FARMERS OR A FARMERS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THIS WEB SITE OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THIS WEB SITE OR THE MATERIALS. This limitation of liability may be different in connection with specific products and services offered by Farmers. Some states do not allow the limitation of liability, so the foregoing limitation may not apply to you.

Trademarks

"Farmers®," "Farmers Insurance Group®," "Farmers Insurance Group of Companies®, the sunrise and shield logo, "Farmers Friendly Review®," "Farmers InsuranceSM," "HelpPoint®", "University of Farmers®", "We Are Insurance. We Are Farmers.®," "Farmers Insurance Exchange®," "Fire Insurance Exchange®," "Truck Insurance Exchange®," "Mid-Century Insurance Company®,” Farmers Financial Solutions®","Farmers Financial Services®”, "Farmers Life®", "Farmers New World Life Insurance Company®," "Farmers Annuity Plus®," "Farmers EssentialLife®," "Farmers Flexible Universal Life®," "LifeNet®", "Why Life?," "Bristol West®," "Bristol West Insurance Group®," "Foremost®," "Foremost Insurance Group," the Foremost "interlocking F logo," "21st Century®," "21st Century Insurance®," the "circle swirl design" for 21st Century Insurance," "21st," "21st Auto Pay®," "Same Great Coverage For Less.®," and the "21st and circle swirl design" combination, and "iFarmers®" are some of the principal service marks used by Farmers. Farmers also claims service mark, or trademark rights, in a number of related marks as noted in this Web Site by the use of the symbols "®," "SM," or "TM." Nothing contained on this Web Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this Web Site without the prior written permission of Farmers. Unauthorized use of any Farmers trademarks, service marks or logos is strictly prohibited and may be a violation of federal and state trademark laws.

This Web Site is protected by U.S. and foreign copyright laws. Except as expressly provided under "Scope of Use" section above, you may not use, reproduce, modify, transmit, distribute, publicly display or perform this Web Site without Farmers' prior written permission.

Visitor Submissions

By providing information or materials to this Web Site (other than personal information subject to Farmers Privacy Policy), you grant to Farmers an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, and transmit such information and materials for any purpose, including without limitation, disclosing any such information and materials as necessary to satisfy any law, regulation, or governmental request. You are prohibited from submitting or transmitting any emails or materials through this Web Site that (A) are racist, supportive of terrorist activities, defamatory, libelous, unlawfully threatening or unlawfully harassing; (B) contain nudity, violence, or offensive subject matter or contains a link to an adult website; (C) solicit personal information from anyone under eighteen (18) years of age; (D) harass or advocate harassment of another person; (E) infringe any third party’s copyright, trademark, service mark, trade secret, or other proprietary rights or rights of publicity or privacy; (F) include a photograph of another person that you have posted without that person’s consent; (G) promote information, material, or content that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, libelous, obscene, scandalous, inflammatory, pornographic, or profane material, or any other content that could give rise to any civil or criminal liability under the law; (H) involve the transmission of "junk mail," "chain letters," or unsolicited mass mailing, instant messaging, or "spamming"; or (I) violate any law or regulation (including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising). Farmers shall not be subject to any obligations of confidentiality regarding any information or materials that you submit except as specified in Farmers Privacy Policy, as set forth in any additional terms and conditions relating to specific products or services, or as otherwise specifically agreed or required by law.

Prohibited Actions

You cannot: (a) decompile, reverse engineer, disassemble, or modify this Web or create derivative works based upon this Web Site or any part thereof; (b) disable any licensing or control features of this Web Site; (c) introduce into this Web Site any virus or other code or routine intended to disrupt or damage this Web Site, or alter, damage or delete any Materials, or retrieve or record information about this Web Site or its users; (d) merge this Web Site or Materials with another program or create derivative works based on this Web Site or Materials; (e) remove, obscure, or alter any notice of the copyright or other proprietary legends on this Web Site or Materials; (f) sublicense, assign, translate, rent, lease, lend, resell for profit, distribute or otherwise assign or transfer the Materials or access to this Web Site to others; (g) use, or allow the use of, this Web Site or the Materials in contravention of any federal, state, local, foreign or other applicable law, or rules or regulations of regulatory or administrative organizations; or (h) otherwise act in a fraudulent, illegal, malicious or negligent manner when using this Web Site. Except as expressly provided herein, Farmers reserves all rights with respect to this Web Site, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations.

Third-Party Services

Certain commercial services, products and discounts may be offered by third parties through this Web Site. Farmers is not and will not be responsible for (i) the terms and conditions of any transaction between you and any such third party, (ii) any insufficiency of or problems with any such third party's background, insurance, credit or licensing, (iii) the quality of such products or the services performed by any such third party or (iv) any other legal liability arising out of or related to the performance of such services or the purchase of such products. Because we are not involved in the actual transaction between you and any such third party, in the event you have a dispute with any such third party, you release Farmers and its affiliates, agents, and employees from any and all claims arising out of or in any way connected with such disputes. If you are a California resident, you waive the California Civil Code 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

Farmers offers links to other web sites operated by other entities as a convenience to you. Farmers makes no representation regarding the content or accuracy of any web site that you may access through this one. Farmers does not monitor and is not responsible for the content found on other web sites that are linked from this Web Site. Inclusion of these links on this Web Site does not imply endorsement, recommendation or sponsorship for any linked web site or the services, products or advice described on the site. The views, opinions, statements, offers or other information or content expressed therein are those of the respective author(s) or distributor(s) and not Farmers. Farmers reserves the right to terminate a link to a third party web site at any time. The third party sites are not controlled by Farmers, and may have different terms of use and privacy policies, which Farmers encourages you to review.

If you wish to link to this Web Site, unless otherwise set forth in a written agreement between you and a Farmers company, you must adhere to Farmers' linking policy as follows: (i) any link to this Web Site must be a text only link, (ii) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with Farmers' names and trademarks, (iii) the link must "point" to the URL and not to other pages within this Web Site, (iv) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with Farmers, (v) when selected by a user, the link must display this Web Site on full-screen and not within a "frame" on the linking web site, and (vi) Farmers reserves the right to revoke its consent to the link at any time and in its sole discretion.

Employment Opportunities

Farmers is committed to the principles of equal employment opportunity. Applications are considered for all positions without regard to race, sex, sexual orientation, color, religion, national origin, age, disability (so long as such disability can be reasonably accommodated) or any other status protected by applicable law. Farmers encourages all qualified applicants to apply.

Email

Email submissions over the Internet may not be secure and are subject to the risk of interception by third parties. Please consider this fact before emailing any personal or confidential information.

Password Registration

Some areas of Farmers Web Site are restricted and require a User ID and a password for access. Unauthorized use or access is strictly prohibited. In accessing restricted areas of the Web Site requiring a User ID and password you agree that you are responsible for maintaining the confidentiality of your user name and password. You may not share your password with or transfer your password to any third party. Remember to choose a strong password, including numbers, capital letters, special characters, etc., that is not typically found in a dictionary. You are responsible for all uses of your user name and password, and any and all related charges, whether or not authorized by you. You must immediately notify Farmers of any unauthorized use of your password or user name or any other breach of security. Farmers will not be liable for any loss that you may incur as a result of someone else using your password or user name, either with or without your knowledge. However, you could be held liable for losses incurred by Farmers or another party due to someone else using your user name or password.

Violations and Additional Policies

Farmers reserves the right to seek all remedies available at law and in equity for violations of the Terms for use of this Web Site, including the right to block access from a particular Internet address to this Web Site.

In the process of using this Web Site the Privacy Policy as set forth in the website www.farmers.com shall be applicable.

Governing Law, Location and Miscellaneous

These Terms shall be governed in all respects by the laws of the State of California USA, without reference to its choice of law rules. The Web Site is operated on behalf of the Farmers companies from their offices in Los Angeles, California. Farmers makes no representation that the content of this Web Site is appropriate or available for use in other locations, and access to this Web Site from territories where the content of this Web Site may be illegal is prohibited. Those who choose to access this Web Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. These Terms and all documents incorporated herein by reference constitute the entire agreement between Farmers and you with respect to this Web Site. Should any provision of these Terms be held invalid, unlawful or for any reason unenforceable, then the invalid, unlawful or unenforceable provision shall be severable from the remaining provisions. Such invalid, unlawful or unenforceable provision shall not affect the validity or enforceability of the remaining provisions.

Use of This Web Site by Children

Farmers does not intend to market any products or services to children and does not knowingly collect personal information or make any active effort to collect personal information from children and does not wish to receive such information. Farmers requires that Web Site users must be of legal age to enter into agreements (typically, at least eighteen (18) years of age or older).

Indemnification

You agree to defend and indemnify Farmers from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorneys fees) caused by or arising from your use of this Web Site or the Materials in a manner not expressly authorized by these Terms of Use or that violates these Terms of Use, any law, or the rights of a third party.

Disclosures

Life insurance and accidental death insurance issued by Farmers New World Life Insurance Company, 3120 139th Ave SE Ste 300, Bellevue, WA 98005. Products and features may not be available in all states and may vary by state.

SM-01 08/17

Farmers Registered Agents are registered with and securities are offered through Farmers Financial Solutions, LLC (In NY: Farmers Financial Solutions and Insurance Agency), 31051 Agoura Road, Westlake Village, CA 91361.  Member FINRA & SIPC. Farmers Registered Agents may only offer products in states where they are currently licensed and/or registered. Not all products are available in all states. Farmers Financial Solutions, LLC and Farmers Registered Agents are not tax or legal advisors. Consult your tax or legal advisor regarding your personal situation.

Comments that reflect an individual's experience with a Farmers Registered Agent or his/her services should not be relied upon, as such comments may not reflect the experience of all customers.

Any posts that contain inappropriate, abusive, redundant or irrelevant comments may be removed at our discretion.

Farmers Insurance Group of companies does not endorse, nor is responsible for, any content provided in posts or links outside of this website. Links to third-party media, articles and/or websites are for general information purposes only and do not constitute an offer or solicitation of any kind. They are not intended, and should not be relied upon, as investment, insurance or financial advice.

Click here to view a list of our insurers and the states where they are licensed.

The Consumer Communications Bureau of the California Department of Insurance may be contacted in writing at 300 South Spring Street, South Tower, Los Angeles, CA 90013, or by telephone at (800) 927-HELP.

Information Storage Authorization

You authorize Farmers to store any information you provide, including, but not limited to, names, addresses, birth dates, driver’s license numbers, social security numbers, vehicle identification numbers (VINs), Bank Account or Payment Card information.

You certify that you are the owner or authorized signer for any Bank Account or Payment Card you provide, and you authorize the financial institution where any such Bank Account or Payment Card is held to honor any withdrawals or charges you authorize.

Online Account Access

My Farmers Account Registration

My Farmers refers to services on farmers.com where you may register for a My Farmers Account which will allow you to, among other things, electronically view your policy related documents and/or billing-related notices and documents as well as update your information. You agree to be bound by these My Farmers Account Terms of Use, in addition to the other Terms of Use for www.farmers.com. If you do not agree with any of these Terms of Use, you may not create a My Farmers account.

Online services are available on Farmers.com as a part of your acceptance of these My Farmers Account Terms of Use. By agreeing to these My Farmers Account Terms of Use for online services and upon enrollment in My Farmers, you will have the option to receive email regarding your policy and/or billing related documents until: (1) you elect to discontinue this service, (2) you are no longer insured by one of the Farmers insuring entities, or (3) the online services are terminated by Farmers. Farmers reserves the right, at its sole discretion, to modify, add or remove any portion of these Terms of Use related to online services, in whole or in part. If you continue to use the online services thereafter, your continued use of the services is your acceptance of the changes and agreement to be bound by the Terms of Use as amended. If you do not agree to the changes, you agree to discontinue your use of the online services.

Farmers reserves the right, at its sole discretion, to change or discontinue, temporarily or permanently, the online services at any time without notice. You agree that Farmers will not be liable to you or any third party for any modification or discontinuance of the online services.

You may cancel your enrollment in the online services at any time by sending a request via our "Contact Us" form on Farmers.com or choosing the personal preference to deactivate. When a specific customer (User ID) is deactivated, Farmers will remove associated payment methods, associated automatic payments, and any associated scheduled payments for the User ID that is deactivated; this includes resetting to paper billing. The payment methods will not be visible; however, they will remain available to Farmers to process refunds. Disclosures regarding storage of payment information for future refunds are included in any Payment Authorization available through the online billing service.

To ensure that Farmers is able to provide high quality services that are responsive to your needs, you agree that Farmers employees may have access to your online account and records as reasonably needed to investigate complaints and to conduct the business of Farmers in providing services for you.

You understand and agree there are certain emails that may be sent whether you enroll in the paperless process or not.

Go Paperless

Farmers is pleased to offer electronic delivery of notices and documents applicable to your selected automobile, property, personal umbrella, life, and annuity policies. Only those policies and accounts that you have selected will be enrolled for this service.

By electing to enroll in electronic delivery (Go Paperless) you agree to be bound by these Terms of Use in addition to the Terms of Use for www.farmers.com. If you do not agree with any of these Terms of Use, you may not enroll in Go Paperless.

By enrolling in Go Paperless and consenting to electronic delivery, you accept and agree to the following:

To receive all available notices and documents applicable to your selected automobile, property, personal umbrella, life and annuity policies, including but not limited to prospectuses, supplements to prospectuses, annual and semi-annual reports, annual statements, privacy statements, quarterly reports, proxy statements, special announcements, declaration pages, endorsements and policy contracts (collectively “documents”) via electronic delivery. There may be some documents that we cannot deliver electronically due to legal and/or technological constraints. These documents will be delivered to you via the United States Postal Service (USPS) to your postal address.

Documents will be made available in PDF or HTML format, so you must have a valid email account, access to an Internet browser and Adobe® Reader® software (this software is available for download free of charge at www.adobe.com). If you wish to print documents, you must also have access to a printer.

As documents become available, we will send you a notification by email which will contain the security-enabled Internet address (URL) where the documents can be viewed, downloaded and printed. It is your responsibility to log in to view your documents. We will only deliver documents to the policy owner.

That you will maintain a valid, current email address and immediately notify us of any change in your email address. Ensure that your email is active and capable of receiving new emails. To do this, ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address, unless we are solely negligent for using an incorrect address. If an email is returned to us as undeliverable, we will notify you to update your email address through your agent and/or www.farmers.com. We will also resend the email. If it is returned once again as undeliverable we will presume that you have withdrawn your consent, you will be unenrolled in Go Paperless, and all available policy related documents will be sent to you via the United States Postal Service (USPS) to your postal address. Note that you will always have the ability to access www.farmers.com and view your documents on demand.

You may update your information, such as changing your email address, at any time by logging into farmers.com.

We may continue to send paper copies of certain documents, such as annual statements, if required by federal or state law. Electronic delivery is not currently available for all documents. When documents become available for electronic delivery, we will initiate the electronic delivery process without any further action required by you.

Although there is no charge associated with enrolling in Go Paperless, you may incur costs associated with electronic access to the documents, such as usage charges from Internet access providers and or telephone service providers. Farmers is not responsible for any damages to your computer hardware or software; injury to you as a result of power failures or power spikes, or telephone or internet interruptions or other expenses in relation to your use of electronic delivery.

With regard to your selected variable life and annuity policies, you may request a paper copy of any document at no charge by contacting Farmers New World Life Insurance Company (“Farmers Life”) Service Center at 1-877-376-8008 or by writing to P.O. Box 724208, Atlanta, Georgia 31139.

With regard to your selected traditional life and annuity policies, you may request a paper copy of any document at no charge by contacting Farmers Life at 1-206-232-8400.

With regard to your selected automobile insurance policy, property insurance policy, or personal umbrella policy, you may request a paper copy of any document at no charge by contacting your Farmers Agent.

Your consent to enrollment in Go Paperless will remain in effect for each selected policy until termination or cancellation of the policy, or until you revoke your consent. Electronic delivery will remain in effect following any policy modification or renewal.

You may revoke your consent at any time by going to www.farmers.com, logging into My Farmers, and selecting Paperless options under the Documents tab; then click on the View/Choose My Paperless Options tab to unselect the policy(ies) you want to remove from paperless policy documents. You may also revoke your consent by contacting us at 1-877-327-6392, or by contacting your Farmers Agent. Upon un-enrolling, all subsequent insurance documents will be mailed to your postal address via USPS. (Please allow up to 24 hours to process your un-enrollment.) Revocation of your consent shall not affect the legal enforceability of documents provided to you before the effective date of un-enrollment.

If you elect to revoke your consent and no longer choose to receive documents electronically, the Go Paperless discount on your policy (if any) will be removed.

If, after electing to withdraw your consent to receiving documents electronically, you decide you want to once again enroll in Go Paperless, you may do so by going to www.farmers.com. and completing the enrollment process.

Should we make any changes to hardware or software requirements for Electronic Delivery such that you will no longer be capable of accessing or retaining your documents electronically, we will inform you of the revised hardware and software requirements. You will be requested to review the revised Terms of Use and your continued enrollment will serve as your consent to continue participating in the Electronic Delivery option according to the new requirements.

We reserve the right to modify these Go Paperless Terms of Use at any time. Your continued participation in Go Paperless will constitute your acceptance of any revisions to these Terms of Use. Please check these Terms of Use on www.farmers.com regularly.

We are not required to deliver information electronically and may discontinue electronic delivery in whole or in part at any time.

Important State Specific Disclosures and Consent Language
Specific disclosures and consent language may be required by certain states. Please read the disclosures or consent language below applicable to the state for which your policy is issued.

Georgia:
For policyholders of the state of Georgia who have elected to receive all mailings and communications electronically, you hereby agree as follows:

I AGREE TO RECEIVE ALL MAILINGS AND COMMUNICATIONS ELECTRONICALLY. SUCH ELECTRONIC MAILING OR COMMUNICATIONS MAY EVEN INCLUDE CANCELLATION OR NONRENEWAL NOTICES.

Tennessee:
The policyholder who elects to allow for selected policy documents, available notices and communications to be sent to the electronic mail address provided by the policyholder should be aware that the election operates as consent by the policyholder for notices to be sent electronically, which may include notice of nonrenewal and cancellation. Therefore, the policyholder should be diligent in updating the electronic mail address provided to the insurer in the event that the address should change.

Paperless Billing

Farmers is pleased to offer electronic delivery of notices and documents applicable to your selected automobile, property and personal umbrella accounts. Only those policies and accounts that you have selected will be enrolled for this service.

Farmers’ Paperless billing refers to our services on farmers.com where you may electronically view bills and billing-related notices and documents. You agree to be bound by these Paperless billing Terms of Use, in addition to the other Terms of Use for www.farmers.com. If you do not agree with any of these Terms of Use, you may not enroll in Paperless billing.

By enrolling in Paperless billing and consenting to electronic delivery, you accept and agree to the following:

To receive all available billing documents applicable to your selected billing account, including but not limited to statements, notices and correspondence (collectively, “billing documents”) via electronic delivery. There may be some documents that we cannot deliver electronically due to legal and/or technological constraints. These documents will be delivered to you via United States Postal Service (USPS) to your postal address.

As billing documents become available, we will send you a notification by email containing the security-enabled Internet address (URL) where the materials can be viewed, downloaded and printed. It is your responsibility to log in to view your bills and billing-related documents. We will only deliver bills and billing-related materials to the billing accountholder.

Billing documents will be made available in PDF or HTML format, so you must have a valid email account, access to an Internet browser and Adobe software (this software is available for download free of charge at www.adobe.com). If you wish to print billing documents, you must also have access to a printer.

You will maintain a valid, current email address and immediately notify us any of change in your email address. Ensure that your email is active and capable of receiving new emails. To do this, ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address, unless we are solely negligent for using an incorrect address. Note that you will always have the ability to access www.farmers.com and view your billing documents on demand.

You may update your information, such as changing your email address, at any time by logging into farmers.com.

You acknowledge and agree that any named insured on any policy attached to your selected billing account may (A) Access and view all billing documents via My Farmers secure access at www.farmers.com or (B) Enroll or deactivate paperless billing options for the selected billing account. You may request a paper copy of a bill or billing-related document at no charge by contacting your Farmers Agent.

You may incur costs associated with electronic access to the billing documents, such as usage charges from Internet access providers and or telephone service providers. Farmers is not responsible for any damages to your computer hardware or software; injury to you as a result of power failures or power spikes, or telephone or internet interruptions or other expenses in relation to your use of electronic delivery.

There is no charge associated with enrolling in Paperless billing. However, if you elect to revoke your consent for Paperless billing, any associated service fee discount on your account (if any) will be removed.

Your consent to enrollment in Paperless billing will remain in effect for each selected billing account until termination or cancellation of the billing account, or until you revoke your consent. Electronic delivery will remain in effect following any policy modification or renewal.

You may revoke your consent to electronic delivery bill presentation at any time by going to www.farmers.com, logging into My Farmers and selecting Paperless options under the Documents tab; then click on the View/Choose My Paperless Options tab to unselect the billing account(s) you want to remove from Paperless billing. You may also revoke your consent by contacting us at 1-877-327-6392, or by contacting your Farmers Agent. Upon un-enrolling, all subsequent billing documents will be mailed to your postal address via USPS. (Please allow up to 24 hours to process your un-enrollment.) Revocation of your consent shall not affect the legal enforceability of billing documents provided to you before the effective date of un-enrollment.

If, after electing to withdraw your consent to electronic delivery, you decide you want to once again enroll in Paperless billing, you may do so by going to www.farmers.com. and completing the enrollment process.

Should we make any changes to hardware or software requirements for electronic delivery such that you will no longer be capable of accessing or retaining your documents electronically, we will inform you of the revised hardware and software requirements. You will be requested to review the revised Terms of Use and your continued enrollment will serve as your consent to continue participating in the Electronic Delivery option according to the new requirements. We reserve the right to modify these Terms and Conditions at any time. Your continued participation in Paperless billing will constitute your acceptance of any revisions to the Terms and Conditions. Please check the Terms and Conditions on www.farmers.com regularly.

We are not required to deliver information electronically and may discontinue electronic delivery in whole or in part at any time.

Important State Specific Disclosures and Consent Language
Specific disclosures and consent language may be required by certain states. Please read the disclosures or consent language below applicable to the state for which your policy is issued.

Georgia:
For policyholders of the state of Georgia who have elected to receive all mailings and communications electronically, you hereby agree as follows:

I AGREE TO RECEIVE ALL MAILINGS AND COMMUNICATIONS ELECTRONICALLY. SUCH ELECTRONIC MAILING OR COMMUNICATIONS MAY EVEN INCLUDE CANCELLATION OR NONRENEWAL NOTICES.

Tennessee:
The policyholder who elects to allow for selected policy documents, available notices and communications to be sent to the electronic mail address provided by the policyholder should be aware that the election operates as consent by the policyholder for notices to be sent electronically, which may include notice of nonrenewal and cancellation. Therefore, the policyholder should be diligent in updating the electronic mail address provided to the insurer in the event that the address should change.

Farmers Insurance® Agent Text Message Program Terms and Conditions

Please read these Terms and Conditions for important information about the Farmers Insurance® text message program and available codes. By opting in to or using our text message service, you have agreed to be bound by the Terms and Conditions contained herein. You further acknowledge and represent that you are the authorized user of the mobile phone number that you provided or have been granted permission by the authorized user of the mobile phone number to enroll such mobile phone number in the service. If you do not agree with these Terms and Conditions, you must immediately cease using the Farmers text message program and notify us as provided below.  

Although Farmers® does not impose an additional charge for this service, your mobile carrier’s message and data rates may apply. By enrolling in this service, you approve any charges that may be deducted from your prepaid balance or appear on your mobile phone bill.  The number of messages you receive will vary depending on the number of text alerts you have subscribed to and the number of lead alerts you have. 

Farmers may revise, modify or amend these Terms and Conditions at any time.  Any such revision, modification, or amendment shall take effect when it is posted.  You agree to review these Text Message Program Terms and Conditions periodically to ensure that you are aware of any changes.  Your continued consent to receive text messages will indicate your acceptance of those changes. 

CARRIERS SUPPORTED

Compatible carriers include, but are not limited to: Verizon Wireless, AT&T, Sprint, Boost, Virgin Mobile USA, T-Mobile, Metro PCS. 

SERVICE AVAILABIILTY AND DISCLAIMERS

The Farmers Insurance text alert program is offered on an “as is” basis and: (1) may not be available in all areas at all times; (2) may not continue to work in the event of product, software, coverage or other service changes made by your wireless carrier; (3) Farmers may terminate the text message program or your participation in it at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received; (4) delivery of text alerts to your mobile device may fail due to a variety of circumstances or conditions. Farmers is not liable for delayed or undelivered messages. Examples include, but are not limited to: system outages, mobile network service issues, state restrictions, and states of emergency.

Farmers Insurance Group of Companies® entities and each of their respective officers, directors and employees are not responsible and shall not be liable for any losses or injuries of any kind resulting, directly or indirectly, from any text alert program or from technical failures or delays of any kind.  Farmers Insurance reserves the right to cease delivery of text alerts to any person at any time in its sole discretion.

KEYWORDS AND SHORTCODES

You may opt in to available text message services from Farmers at any time by following the steps below.  Please note that Farmers may change, add or remove keywords and short codes as necessary. 

Text JOIN to 27493 to opt in to receive FFQ Lead Text Alerts. Reply STOPLEADALERTS to cancel or HELP for help. Message and data rates may apply.

STOP Information

Text STOPLEADALERTS to 27493 to stop receiving SMS messages about FFQ Lead Text Alerts.

Your text message should contain only the word STOPLEADALERTS without any additional words, spaces, or characters either before or after the word STOPLEADALERTS.  You hereby release Farmers Insurance Group of Companies® entities and each of their respective officers, directors and employees from any liability for your efforts to unsubscribe from any text message service via a text message that does not strictly comply with the terms stated herein.

Opt-out Requests and Automatic Opt-outs

Following the steps to opt out detailed above will opt you out of the applicable automated text message service. After you submit such a request to unsubscribe, you may receive one final text in connection with the applicable text message service from Farmers confirming that you will no longer receive such alerts via text. After you have unsubscribed from any text message service, you can re-enroll in the text message program at any time by following the steps noted above. 

Opting out of an automated text message service does not preclude Farmers Insurance Group of Companies entities and each of their respective officers, directors, employees, and agents from sending messages otherwise allowed by applicable state and federal law.

HELP Information

For questions about text alerts, text HELP to 27493. You can also request assistance by calling 1-1 (888) 327-6335

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