Farmers App F A Qs

LOGIN:

1
How do I recover my username?

On the Login Page select Forgot Username/Password. Follow the prompted steps to recover your username.

 

2
How do I reset my password?

From the Login Page:

  • Forgot Username/Password > Forgot Password > Enter Username > Request Your Link Verification via Phone or Email
  • If Email: Follow the instructions in the email to reset your password
  • If Phone: You will receive a text or call with a six digit code. Input the code then follow the instructions.

3
How do I change my password?

iOS devices:

  • Login first.
  • From the Main Menu: More > Account Settings > Personal Information > Password Enter your current password first and then enter and confirm your new password.

Android devices:

  • Login first.
  • From the Main Menu:  More > Account & App Settings > Personal Information > Password
  • Enter your current password first and then enter and confirm your new password.

4
What happens when I select Remember Me?

The ‘Remember Me’ feature saves your login information so you don’t have to enter it each time you login unless you manually log out. When you manually log out, only the username is saved and you’ll have to re-enter your password to login.

5
How does Multi-Factor Authentication work?

For your safety and benefit we offer multi factor authentication through text message, call and email. You will receive an email, text or call with a code. Input the code then follow the instructions to login.

6
I don’t have a My Farmers account yet. How do I register for an account?

From the home screen tap ‘Register’ and fill in the prompted fields. From there you can fully access the app and all of its features.

7
If I have multiple Farmers login credentials, how do I view all my policies and billing accounts? Can I view them all under the same login?

Unfortunately you may only view policies and billing accounts associated with a single Farmers login credential. In order to view additional policies or billing accounts, please log out and log back in with your other login credentials.

8
Can I manage my policy with 21st Century, Bristol West or Foremost here?

You will be able to view limited information from Bristol West and Foremost in the Farmers app if you have a Farmers Policy as well. If you need to manage your 21st Century, Bristol West or Foremost policy, please use their respective websites below -

BILLING:

1
How do I add a credit/debit card to pay my bill?

From the Main Menu:

iOS:

  • Go to More > Account Settings > Payment Methods > Add New Payment Method

Android:

  • Go to More > Account & App Settings > Payment Methods > Add New Payment Method

2
How do I edit or delete a credit/debit card?

From the Main Menu:

Edit: 

iOS:

  • Go to More > Account Settings > Payment Methods > Select Edit next to the payment method you wish to edit

Android:

  • Go to More > Account & App Settings > Payment Methods > Select Edit next to the payment method you wish to edit

Delete:

  • iOS: 
    • Go to More > Account Settings > Payment Methods > Select Edit next to the payment method you wish to delete > Tap the Trash Icon on the top right corner
  • Android: 
    • Go to More > Account & App Settings > Payment Methods > Select Edit next to the payment method you wish to delete > Tap the Trash Icon on the top right corner

3
How do I add a checking/savings account to pay my bill?

From the Main Menu:

iOS:

  • Go to More > Account Settings > Payment Methods > Add New Payment Method

Android:

  • Go to More > Account & App Settings > Payment Methods > Add New Payment Method

4
How do I edit or delete a checking/savings account?

From the Main Menu:

Edit:

iOS:

  • Go to More > Account Settings > Payment Methods > Select Edit next to the payment method you wish to edit

Android:

  • Go to More > Account & App Settings > Payment Methods > Select Edit next to the payment method you wish to edit

Delete:

iOS:

  • Go to More > Account Settings > Payment Methods > Select Edit next to the payment method you wish to delete > Tap the Trash Icon on the top right corner

Android:

  • Go to More > Account & App Settings > Payment Methods > Select Edit next to the payment method you wish to delete > Tap the Trash Icon on the top right corner

5
How do I schedule a payment?

From the Main Menu:

  • Go to Bills > Pay Bill > Payment Details > Select Date
  • Note: To avoid paying late fees, pay before the due date marked in a red circle in the calendar

6
How do I cancel a scheduled payment?

From the Main Menu:

  • Go to Bills > Payment History > Stop Payment

7
How do I enroll in automatic payments?

From the Main Menu:

  • Go to Bills > Bill details > Enroll in Automatic Payments

8
How do I view my statement and billing history?

From the Main Menu:

  • Go to More > Documents > Billing Statements

9
How do I stop my automatic payment this one time?

From the Main Menu:

  • Go to Bills > Bill details > Manage Automatic Payments > One Time Stop Automatic Payment > Follow Instructions

10
How many times can I stop my automatic payment?

You may only stop Automatic Payments three (3) times during a twelve (12) month rolling period for each Billing Account.

11
How do I view my payment history?

From the Main Menu:

  • Go to Bills > Payment History

12
How do I view my account details and billing information?

From the Main Menu:

  • Go to Bills > Bill details

13
What is the calendar icon in my billing account?

If an account is enrolled in automatic payments, the calendar icon is present next to the payment date.

POLICY INFORMATION:

1
How do I add or delete a car on a policy?

If you are eligible to make this change based on your location and policy eligibility, you will have the option in your menu. If you do not, please contact your Farmers Agent to update this information.

2
Can I change my garaging address on my auto policy?

To update this information please contact your Farmers Agent.

3
Can I change my billing address on my policy?

Unfortunately updating this information through the Farmers app is not available at this time. To update please visit Farmers.com and login.

After logging in:

  • Click My Profile > Scroll to Addresses Section > Click Request Address Change > Enter your new address and select mailing address

Once you have submitted the request, your agent will review your change and approve or deny based on eligibility.

4
Can I have more than one billing address?

We do not currently offer the option for multiple billing addresses. You are able to have separate addresses for your billing and residences. You can update this information through the Farmers.com website only.

After logging in:

  • Click My Profile > Scroll to Addresses Section > Click Request Address Change > Enter your new address and select mailing address

5
How do I add or delete a driver on a policy?

Unfortunately updating this information through the Farmers app is not available at this time. To update please visit Farmers.com and login.

After logging in:

  • Click Policies > Scroll to Drivers section > Click Request Driver Change

Your agent will review the change request and approve or deny based on eligibility.

SETTINGS AND IN APP MESSAGES:

1
How do I view the Legal Terms in Conditions to use the application?

More > Legal & Disclosures > Terms of Use

2
I’d like to stop receiving paper documents in the mail. How do I go paperless?

The easiest way to go Paperless is on the Farmers.com website. In your My Farmers account, hover over billing and beneath Statements you’ll see Paperless Options.

3
Can I access my account information when I’m offline, without internet or cellular connection?

Yes. The first time you log into the app your digital ID card and agent information is loaded into the app. Once that process has been completed your ID and agent information is accessible from the main menu even if you are offline or logged out.

4
How do I change my password?

From the Main Menu:

  • Go to Settings > Personal Information > Password

5
How do I change my email address?

Your email address is not currently editable in the app. Please update your email address at the Farmers.com desktop website.

6
How do I view and delete my in-app messages?

On the Home screen, tap Message Icon in top right corner to view your in-app messages

To Delete:

  • Go to Edit > Tap the red minus sign icon next to the selected message > Tap Delete

Or:

  • Swipe left on the message you want to delete and tap Delete

7
How many messages are stored within the app?

100 messages for up to 60 days.

AGENT INFORMATION:

1
How do I view my agent’s contact information/contact my agent?

From the Main Menu:

If you have multiple agents -

  • Go to Agent > Select Agent > Call or Email

If you have one agent -

  • Go to Agent > Call or Email

2
Can I access my agent information when I’m logged out of the app?

Yes. The first time you log into the app your agent’s information is loaded into the app. Once that process has been completed your agent’s information is accessible from the menu even if you are offline or logged out.

DIGITAL ID INFORMATION:

1
How do I view my digital ID card?

You can view any insurance ID cards associated with your policies on the Home screen. You can also access them at More > Documents > ID Card

2
Can I access my ID card while I’m logged out of the app?

Yes. The first time you log into the app your digital ID card is loaded into the app. Once that process has been completed your ID is accessible from the menu even if you are offline or logged out.

3
Can I access my ID card without internet or cellular connection?

Yes. The first time you log into the app your digital ID card is loaded into the app. Once that process has been completed your ID is accessible from the main menu even if you are offline or logged out.