California Consumer Privacy Act FAQ
- What information must be provided if I am using an authorized agent to make my request?
- What categories of information is collected about me and for what purpose?
- Do you sell my personal information?
- When will I receive a response to my request?
- Where can I find more information about your privacy policies and practices?
For all requests, we will need the following information about the consumer:
- Full Name
- Date of Birth
- Phone Number
- Residential Address
We may collect additional information from you based on our relationship with the consumer in order to properly verify the request by matching the information with data in our systems. This may include email address, last four digits of social security number, insurance policy number, driver’s license or other government-issued identification number or insurance claim number. Only you, or an authorized agent, may make a request related to your personal information. You may also make a request on behalf of your minor child.
For requests that seek the disclosure of specific pieces of information, you may be asked to complete and provide a signed declaration under penalty of perjury that you are the consumer who is the subject of the request. A sample declaration is available for download from the CCPA Web Form.
If you are the parent or guardian of a consumer who is a minor under 13 years of age and would like to request to opt-in for the sale of the minor’s information, you must also provide a consent form to us that is signed under penalty of perjury. A sample opt-in consent form can be found on the CCPA Web Form.
What information must be provided if I am using an authorized agent to make my request?
You may designate another person or business entity registered with the Secretary of State (“Authorized Agent”) to act on your behalf with regard to CCPA requests.
If you designate an Authorized Agent to act on your behalf with regard to a CCPA request you must provide us with legal authorization indicating your consent to have the authorized agent’s representation. Examples of acceptable forms of legal authorization would be a fully executed Power of Attorney, a notarized affidavit or any other legally executed document that indicates the authority to represent you as it pertains to your CCPA request.
What categories of information is collected about me and for what purpose?
We collect certain categories of personal information depending on the nature of your relationship with us. The charts below provide the categories of personal information we collect and the purpose for which that information is collected. Please review the applicable chart based on your relationship with us.
Employment and Contractor relationship:
The following disclosure applies to current or former employees of our companies or applicants for employment to our companies. It also applies to personal information collected about current or former contractors of our companies. We may collect the following categories of information for the purposes identified below. (Please note that the examples are not an exhaustive list and that all examples may not be collected for everyone for whom information is collected in an employment or contractor context.)
Agents and District Managers:
The following disclosure applies to those individuals whose information is collected have an appointment relationship with us or who work for an agent or district manager. This includes current and former agents, district managers and their staff. We may collect the following categories of information for the purposes identified below. Please note that the examples are not an exhaustive list and may fall into multiple categories. Categories and specific pieces of information collected may vary depending on the nature of your relationship with us.
The following disclosure applies to consumers who do not have an employment, agency or contractor relationship with us. We may collect the following categories of personal information for the purposes identified below. Please note that the examples are not an exhaustive list and may fall into multiple categories. Categories and specific pieces of information collected may vary depending on the nature of your relationship with us.
Do you sell my personal information?
Under the California Consumer Privacy Act (“CCPA”), the sale of your personal information means the sharing of your personal information with certain third parties. Under CCPA, consumers have the right to direct a business that sells personal information about the consumer to third parties not to sell the consumer’s personal information. Currently, we do not share your personal information in a manner that would be considered a sale under CCPA. We only disclose your personal information in a manner consistent with applicable federal law or to our service providers pursuant to contracts that prohibit the service provider from using your personal information for any purpose other than those services specified in the contract. If, in the future, we share your information in a manner that will be considered a sale under CCPA, this privacy notice will be updated.
Although we do not currently share personal information in a manner that would be considered a sale under CCPA, you may still submit a request to opt out. You may do so through either of the following methods:
- Dial 1-855-327-6548 Monday to Friday from 8 a.m. to 5 p.m. Pacific time. The representative will collect information from you for verification and to initiate your request.
- Submit a request through the CCPA Webform above.
When will I receive a response to my request?
When you submit a request using the toll-free phone number, the representative will collect information from you for verification and to initiate your request. When you submit a request using the CCPA Webform, a representative will call you at the number you provide within three to five days of receipt of your request. The representative will then collect any additional information from you necessary for verification and to initiate your request.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail.
Disclosures we provide may only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
Where can I find more information about your privacy policies and practices?
Please visit our privacy center for more information about our privacy practices and policies. There you will find our Enterprise Privacy Statement (which includes information about our online, mobile and offline privacy practices and more information about CCPA), customer privacy notices and related privacy information.