California Consumer Privacy Act FAQ

For all requests, we will need the following information about the consumer:

  • Full Name
  • Date of Birth
  • Phone Number
  • Residential Address

We may collect additional information from you based on our relationship with the consumer in order to properly verify the request by matching the information with data in our systems.  This may include email address, last four digits of social security number, insurance policy number, driver’s license or other government-issued identification number or insurance claim number. Only you, or an authorized agent, may make a request related to your personal information. You may also make a request on behalf of your minor child.

For requests that seek the disclosure of specific pieces of information, you may be asked to complete and provide a signed declaration under penalty of perjury that you are the consumer who is the subject of the request.  A sample declaration is available for download from the CCPA Web Form.

If you are the parent or guardian of a consumer who is a minor under 13 years of age and would like to request to opt-in for the sale of the minor’s information, you must also provide a consent form to us that is signed under penalty of perjury.  A sample opt-in consent form can be found on the CCPA Web Form.  
 

What Information will I need for you to process my request?

 

You may also designate another person or business entity registered with the Secretary of State (“Authorized Agent”) to act on your behalf with regard to CCPA requests.  

If you designate an Authorized Agent to act on your behalf with regard to a request to know or delete, you must provide us with a notarized affidavit.  A sample affidavit is available for download from the CCPA Web Form.  Alternatively, a valid power of attorney may be provided.  Responses to requests for access will be provided directly to the consumer. 

You may also use an Authorized Agent to act on your behalf with regard to the right to opt-out.  You must provide the Authorized Agent written permission to do so.  One way to do so is to provide us with a notarized affidavit.  A sample affidavit is available for download from the CCPA Web Form.
 

What information must be provided if I am using an authorized agent to make my request?

What categories of information is collected about me and for what purpose?  

We collect certain categories of personal information depending on the nature of your relationship with us.  The charts below provide the categories of personal information we collect and the purpose for which that information is collected. Please review the applicable chart based on your relationship with us.

Employment and Contractor relationship:

The following disclosure applies to current or former employees of our companies or applicants for employment to our companies.  It also applies to personal information collected about current or former contractors of our companies.  We may collect the following categories of information for the purposes identified below. (Please note that the examples are not an exhaustive list and that all examples may not be collected for everyone for whom information is collected in an employment or contractor context.)

Category Purpose of Use What May be Included Examples
Category

Internal

Purpose of Use

Authenticate your identity; Maintain your preferences

What May be Included

Knowledge and belief, Authenticating, Preference

Examples

Passwords, PIN, mother’s maiden name, individual interests, last four numbers of SSN, biometric information

Category

Historical

Purpose of Use

Complete the transaction for which the personal information was collected; employment or other workforce purposes (application, hiring, job change, development)

What May be Included

Personal history (including professional and other background information)

Examples

Work history, educational background, wage history, performance history, residential address history, licenses/certifications

Category

Financial

Purpose of Use

Compensation, reimbursements, taxes.

What May be Included

Account

Examples

Bank account, income, tax records, W2, W4, garnishments

Category

External

Purpose of Use

Employment or other workforce purposes (application, hiring, job change, development, training, workforce management, accommodations, monitoring, security), provision of benefits, analytics and reporting

What May be Included

Identifying, Ethnicity, Gender, Demographic, Medical and health, Physical characteristics

Examples

Name, username, race, gender Identity, disabilities, browsing behavior, date of birth, income bracket

Category

Social

Purpose of Use

Professional and background history for employment purposes, family information for benefits, workforce management purposes.

What May be Included

Professional, Criminal, Public Life, Family, Social Network, Communication

Examples

Job titles, compensation, work history, certifications, educational background, criminal convictions, marital and family status.

Category

Tracking

Purpose of Use

Contact you, provide relevant work-related information; provide a location-based product or service requested by you.

What May be Included

Computer or Mobile Device, Contact, Location

Examples

IP Address, email address, physical address, geolocation, telephone number, state, municipality


Agents and District Managers:

The following disclosure applies to those individuals whose information is collected have an appointment relationship with us or who work for an agent or district manager.  This includes current and former agents, district managers and their staff.  We may collect the following categories of information for the purposes identified below.  Please note that the examples are not an exhaustive list and may fall into multiple categories. Categories and specific pieces of information collected may vary depending on the nature of your relationship with us.

Category Purpose of Use What May be Included Examples
Category

Internal

Purpose of Use

Authenticate your identity; maintain and secure your account with us; maintain your preferences

What May be Included

Knowledge and Belief, Authenticating, Preference

Examples

Passwords, PIN, mother’s maiden name, individual interests, last four numbers of SSN, biometric information

Category

Historical

Purpose of Use

Complete the transaction for which the personal information was collected; agency purposes (application, appointment, development, performance management)

What May be Included

Personal history

Examples

Name, address, social security number, date of birth, personnel, compensation, driving history, appointment date, work history, criminal history, regulatory action history, licensing and appointment information, business results, location, contract and agency performance information, email, texts, system entries, and other electronic communications, voicemail messages, Farmers® Agent Benefits program information

Category

Financial

Purpose of Use

Process commissions and other folio transactions, including credits and debits related to your appointment or requested transactions with third parties; process an application; complete a transaction for which the personal information was collected

What May be Included

Account, Ownership, Transactional, Credit

Examples

Bank account, income, tax records, records of real or personal property, credit history, Forms W-9 and 1099-MISC

Category

External

Purpose of Use

Identifying information to verify an agent or agent staff

What May be Included

Identifying, Gender, Demographic, Medical and Health, Physical Characteristics

Examples

Name, username, government issued identification, social security number, gender identity, browsing behavior, age range, income bracket

Category

Social

Purpose of Use

Professional and background history for appointment and system access purposes; establish communication preferences; complete a transaction for which the personal information was collected; service or process an application, policy, account or claim

What May be Included

Professional, Criminal, Public Life, Family, Social Network, Communication

Examples

Job titles, compensation, work history, school attended, convictions, marital and family status, email address(es), phone number(s)

Category

Tracking

Purpose of Use

Contact you, provide relevant information, information that provides a mechanism for contacting an individual,; provide a location-based product or service requested or used by you via IP addresses, system access or application access in accordance with the terms of use of the application

What May be Included

Computer or Mobile Device, Contact, Location, Tablet, Cell Phone

Examples

IP address, email address, physical address, telephone number, state, municipality


Consumers:

The following disclosure applies to consumers who do not have an employment, agency or contractor relationship with us.  We may collect the following categories of personal information for the purposes identified below.  Please note that the examples are not an exhaustive list and may fall into multiple categories. Categories and specific pieces of information collected may vary depending on the nature of your relationship with us.

Category Purpose of Use What may be included in this category Some examples
Category

Internal

Purpose of Use

Authenticate your identity; create, maintain and secure your account with us; maintain your preferences.

What may be included in this category

Knowledge and Belief, Authenticating, Preference

Some examples

Passwords, PIN, mother’s maiden name, individual interests

Category

Historical

Purpose of Use

Complete a transaction or provide a service for which the personal information was collected; conduct analytics and modeling.

What may be included in this category

Personal history

Some examples

Past claims, prior insurance carriers, prior addresses,  medical history, criminal history

Category

Financial

Purpose of Use

Process your billing; make payments; complete a transaction or provide a service for which the personal information was collected.

What may be included in this category

Account, Ownership, Transactional, Credit

Some examples

Credit card number, bank account, records of real or personal property, credit, income, loan records, taxes

Category

External

Purpose of Use

Identify information to verify you; complete a transaction or provide a service for which the personal information was collected; deliver product offerings that may be relevant to you; conduct analytics.

What may be included in this category

Identifying, Ethnicity, Gender, Demographic, Medical and Health, Physical Characteristics

Some examples

Name, username, government issued identification, social security number, gender, browsing behavior, age range, income bracket, physical and mental health, medical records

Category

Social

Purpose of Use

Establish your communication preferences; complete a transaction or provide a service for which the personal information was collected; process your policy, account or claim.

What may be included in this category

Professional, Criminal, Public Life, Family, Social Network, Communication

Some examples

Job titles, work history, school attended, convictions, charges, marital and family status,  email, telephone recordings

Category

Tracking

Purpose of Use

Contact you; provide relevant information; provide a location-based product or service requested by you; conduct analytics.

What may be included in this category

Computer or Mobile Device, Contact, Location

Some examples

IP Address, geolocation, email address, physical address, telephone number, country


Do you sell my personal information?

Under the California Consumer Privacy Act (“CCPA”), the sale of your personal information means the sharing of your personal information with certain third parties.  Under CCPA, consumers have the right to direct a business that sells personal information about the consumer to third parties not to sell the consumer’s personal information. Currently, we do not share your personal information in a manner that would be considered a sale under CCPA.  We only disclose your personal information in a manner consistent with applicable federal law or to our service providers pursuant to contracts that prohibit the service provider from using your personal information for any purpose other than those services specified in the contract.  If, in the future, we share your information in a manner that will be considered a sale under CCPA, this privacy notice will be updated.  

Although we do not currently share personal information in a manner that would be considered a sale under CCPA, you may still submit a request to opt out.  You may do so through either of the following methods: 

  1. Dial 1-855-327-6548 Monday to Friday from 8 a.m. to 5 p.m. Pacific time. The representative will collect information from you for verification and to initiate your request.
  2. Submit a request through the CCPA Webform above.


When will I receive a response to my request?

When you submit a request using the toll-free phone number, the representative will collect information from you for verification and to initiate your request. When you submit a request using the CCPA Webform, a representative will call you at the number you provide within three to five days of receipt of your request.  The representative will then collect any additional information from you necessary for verification and to initiate your request. 

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail. 

Disclosures we provide may only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
 

Where can I find more information about your privacy policies and practices?

Please visit our privacy center for more information about our privacy practices and policies.  There you will find our Enterprise Privacy Statement (which includes information about our online, mobile and offline privacy practices and more information about CCPA), customer privacy notices and related privacy information.