Frequently Asked Questions (FAQ)

What type of payments can I make online?
You can pay your personal Farmers Auto, Home, and/or insurance bill online with your bank account or credit/debit card. To pay make a payment, simply login or register for 'My Farmers'.

How do I pay my Commercial insurance bill online?
Click go to Farmers.com and click 'Make a Payment' and follow the steps to pay your Commercial insurance bill. You will need your policy number or billing account number, billing zip code and bank account or credit/debit card information.

Can I pay my Commercial insurance bill with a credit card?
Commercial policyholders can make payments using their Visa, MasterCard, or ATM debit card. Customers can make the credit/debit card payment online by clicking on 'Make a One-time Payment' or by calling 1-855-323-5350. A small convenience fee of $7.95 will be charged which is collected by Western Union.

Can I pay my bill for more than one policy at a time?
You may pay for more than one policy at a time if they are on the same billing account. Your billing account number is the seven digit policy found on your bill. If you have multiple policies with Farmers and they are not on the same billing account, contact your Farmers agent about billing options that may be available with your type of policy.

Does Farmers offer automatic or EFT payments?
Yes, Farmers does offer Electronic Funds Transfer (EFT) that automatically drafts a payment from your bank account on your insurance payment due date. EFT payments can be set-up by logging in to ‘My Farmers' or through your Farmers agent.

My bill is due, but I can't login to My Farmers. What should I do?
Should you need assistance paying your bill online, you can always contact your Contact farmers agent or Consumer Solution at 1-888-327-6335 Mon-Fri 7:00 AM to 11:00 PM Central Time and Sat-Sun 8:00 AM to 8:00 PM Central Time.

What options are available for paying my bill?
There are multiple ways you can make your payment with Farmers. Pay online, over the phone, or mail your payment to us.

  • Make a payment online.
    Login or register to “My Farmers” to see your accounts online and make a payment. See “How do I make a payment online?” for instructions.

  • Mail a payment.
    You can mail your personal check or money order to the following addresses. Please be sure to write your account number on the check or money order.

Payment Processing Center
PO Box 0914
Carol Stream, IL 60132-0991

  • Make a payment over the phone.
    Pick up the phone and call Consumer Solutions.
    1-888-327-6335.

    Mon-Fri 7:00 am to 11:00 pm Central
    Sat-Sun 8:00 am to 8:00 pm Central

    You can also call your Farmers agent.

  • Drop off a payment to your Farmers agent.
    You can walk into any Farmers agent office and drop off you payment.

How do I view my most recent billing statement?

  1. On the Policy Summary page, click “Billing Statements” under the Billing menu or click the “View Statement” link in Billing account header under “My Farmers Accounts”.
  2. On the Billing Statements page you can select a billing account from the drop down menu and filter by date range, up to 24 months, or sort your statements.
  3. Clicking “View Document” will open a separate window with the statement detail. From this window, you can print or download and save the statement detail.

How do I view my payment history?

  1. On the Policy Summary page, click “Payment History” under the Billing menu.
  2. On the Payment History page you can select a billing account from the drop down menu and filter by date range, up to 24 months, or sort your payment history.
  3. Clicking “View Document” will open a separate window with the payment details. From this window, you can print or download and save the statement detail.

What is a Payment Method?
A payment method is the bank account or credit card you wish to use for payments. Once you setup a Payment Method you can use it to make a payment or setup automatic payments.

How do I setup a Payment Method?

  1. Click “Add Payment Method” during “Make a Payment” or “Setup Automatic Payments” or from the menu under Billing.
  2. Choose “Add Bank Account” or click “Add Credit or Debit Card”.
  3. Enter the required account information, accept the Terms and Conditions, and click the “Save” button.
  4. You will now see your Payment Method listed on the page.

You can also setup a Payment Method when you make a payment. See "How do I make a payment online?" for instructions.

How do I setup Automatic Payments?
Automatic Payments may be setup for billing accounts on Monthly, 1-Pay, 2-Pay, and 4-Pay payment plans.

  1. On the Policy Summary page, click “Automatic Payments” under the Billing menu.
  2. In the list of Billing Accounts, click “Setup Automatic Payment” to select an account.
  3. Select a Payment Method, click the Automatic payment Terms and Conditions checkbox, then click the “Save” button.

     Note
     – You can add a Payment Method by clicking the “Add Payment Method” link. See “How do I setup a Payment Method?” for instructions.

  4. Your account is now enrolled. Please verify the confirmation message next to your account number.

Payments will be drafted automatically for the minimum amount due on the due date of your statement.

How do I make a payment online?

  1. On the Policy Summary page, click “Pay This Bill” for all the billing accounts you wish to pay.
  2. Click the “Pay My Selected Bills” button to make your payment.
  3. Step 1 - Selected a Payment Method, enter the “Pay Now” amount, and enter the ‘Payment Date” as today’s date or a future date, then click the “Make a Payment” button. You may click the “cancel” link to exit “make a payment”.

    Note
     – You can add a Payment Method by clicking the “Add Payment Method” link. See “How do I setup a Payment Method?” for instructions.

  4. Step 2 – Verify all your payment information. If you need to change anything, click the ‘Cancel” link to go back to the previous step. If everything is OK, click the Payment Authorization checkbox and then click the “Submit Payment” button.
  5. Step 3 – Your payment has been submitted. Please review the confirmation message for each account to ensure your payment was processed successfully.

If you wish to setup Automatic Payments on your account, click the “Setup Automatic Payments” checkbox. See “How do I setup Automatic Payments?” for instructions.

What is a Nickname?
A nickname is any name that you would like to use to easily identify the payment method.

How do I cancel a payment that is scheduled to pay in the future?

  1. On the Policy Summary page, click “Payment History” under the Billing menu.
  2. On the Payment History page find the scheduled payment you wish to cancel and click the “cancel” link. Only payments with the status of Scheduled may be cancelled.
  3. Click “Yes” in the popup to complete the cancellation.
  4. Your payment status will now show ‘Cancelled”.