Farmers GroupSelectSM / Foremost SignatureSM

Farmers GroupSelectSM / Foremost Signature images


Policy Questions:

1

What will my existing auto and home policies be branded, now that they are issued by a member of the Farmers Insurance Group of Companies®?

Your existing auto and home products now use the Farmers GroupSelectSMor Foremost SignatureSM brand. Access your policy at www.farmers.com/css/policy-lookup. If you have a GrandProtect® policy package, a PAK II® policy, or a ComboSM package, your policy, or policy package, will still be called by that name. 

2

Will I receive new paperwork showing an entity in the Farmers Insurance Group of Companies® as my insurance company? Will my policy number change? 

Upon renewal, new policy documents will be issued to you and will reflect a Farmers, or Foremost, brand. Your policy number will not change, and policy documents previously issued to you are still valid. The Economy Premier Assurance Company, Economy Fire & Casualty Company, and Economy Preferred Insurance Company company names will not change.  

3

I received my policy renewal and my premium has increased; is this because my policy transitioned to Farmers or Foremost? 

No, any premium change at renewal is within the normal course of business (e.g., renewal rate revisions, changed policy details or factors, claim or driving activity). We assure you that there are no premium changes related to the transition to Farmers/Foremost. If you have questions regarding your policy premium, or would like to have a policy review, please contact our customer service department at 1-800-422-4272. If you work with an independent agent, please contact your agent for a policy review.

4

Does Farmers sell more than just auto and home policies? 

Yes. In addition to auto and home products, the following products can be issued by companies that are a part of Farmers Insurance Group of Companies®:  Renter’s, boat, personal excess liability and umbrella, landlord's rental dwelling, condominium, recreational vehicle, antique/collectible vehicle, motorcycle, PAK II®, GrandProtect®, Combo, and flood written as part of the National Flood Insurance Program (“NFIP”).

5

May I still use my same local agent? 

Yes, your current agent can continue to service your policy without interruption.

6

How can I contact you and service my policy(ies)? 

We encourage you to create an online account to manage your policy online any time. 

If you need to reach us by phone, you can continue to reach us at 1-800-422-4272. If you work with an independent agent, you can continue to contact your agent for service.

7

I have a Farmers GroupSelectSM policy (one purchased through a worksite or affinity group program) and another Farmers or Foremost policy, where should I go with policy questions or service needs? 

Please continue using the same contact information you have been using for each of your policies.

• To pay your Farmers GroupSelect insurance bill, or update your Farmers GroupSelect insurance coverage, please log in to your account at: www.farmers.com/css/login/ , or call 1-800-422-4272

• To report a Farmers GroupSelectSM insurance claim, please call 1-800-854-6011.  

• To report a legacy Farmers auto or home insurance claim, pay a bill, or update your coverage, contact your Farmers agent, or call 1-800-FARMERS (1-800-327-6377).

• To pay your Foremost SignatureSM insurance bill and access your policy online, please log in to your account at: www.myforemostaccount.com. If you work with an independent agent, you can continue to contact your agent for service.

8

I currently have a Farmers GroupSelectSM policy and another Farmers policy. Am I now able to get a multi-policy discount?

We are working diligently to integrate our systems; however, this will take time. Please contact us to review your policy and see if multi-policy discounts are available in your state.

9

As a MetLife employee or retiree, will I lose my group discounts on my personal Farmers GroupSelectSM insurance products? 

No, there will be no interruption in your group discounts due to the transition.

10

I purchased my policy through your online portal, once known as “MyDirect.” Is my policy moving to Farmers/Foremost too? 

Due to the decision to discontinue that online auto program, policies written through that portal will not be moving to Farmers/Foremost. If you are a customer and would like to obtain a new policy, please contact Farmers General Insurance Agency at: 1-877-638-0022.

11

I have some concerns about privacy and my personal information being given to another company. 

Changing the name of your insurance provider did not result in your personal information having been given to “another company”; your insurer is the same legal entity it always was. Customer information may be shared with another company in accordance with our privacy policy and in accordance with the law. The privacy policy anticipates the sharing of customer information alongside the realignment of ownership upon its sale or merger and the involved companies are obligated to maintain any such information in confidence. The security and privacy of customer information is a top priority at The Farmers Insurance Group of Companies®. Our policy is to protect the confidentiality of the personal information that we collect, and to limit access to that information only to those with a need to know. You can read the Farmers and Foremost privacy policies, here: https://www.farmers.com/privacy-center/

12

Will there be any immediate changes to how I manage my flood policy through the National Flood Insurance Program (NFIP)? 

No; any future changes will occur in the ordinary course of business, such as upon renewal of your policy, or in accordance with the NFIP policy terms and conditions.

Please continue to use the same contact information to manage your flood policy, as follows:

13

Customer Service 

If you have an agent, please contact your agent for service, or questions about your policy.  If you do not have an agent, service representatives are available to assist you via phone:

  • Call Us: 800-422-4272
  • Mondays through Fridays, 8:00 AM – 11:00 PM EST/EDT
  • Saturdays 9:00 AM – 5:30 PM EST/EDT
  • Sundays 12:00 PM – 4:00 PM EST/EDT  
14

Sales / Get a Quote

If you have an agent, please contact your agent for new policies and quotes.  If you do not have an agent, you can complete a quote online, or contact one of our sales representatives via phone for assistance:

Billing & Payments Questions:

1

How can I pay my bill with Farmers/Foremost? 

You can pay your auto and home insurance bill(s) using these methods:

  • Pay online via your online account: www.farmers.com/css/login
  • If you work with an independent agent, pay online via your Foremost online account: https://www.myforemostaccount.com/
  • Pay by check: Payable to Farmers Insurance. There have been no changes to the payment remittance address. Continue to mail payments to the address on your billing statement.
  • By phone: Call our customer service center at 1-800-422-4272
2

My policies were purchased through a worksite program. Will I still be able to pay through payroll deduction? 

Yes, we will continue to work with employers to facilitate the availability of payroll deduction for most of our group program customers. If you have questions, please call us at 1-800-422-4272.

3

I currently receive auto and home insurance discounts as a result of my employment or association membership. Will anything change? Will my discounts continue? Will my policy and group discounts be impacted? 

Your policies will continue with the same benefits and discounts available to you, as a result of your employment or association membership. Of course, policies continue subject to their terms.

Claim Questions:

1

What if I had a claim, or needed to follow up on my existing claim? 

Our claim team is part of the Farmers Insurance Group of Companies® and will continue to provide exceptional claim service. You may contact our claim department at: 1-800-854-6011

Claim Services

• Call Us:  800-854-6011
• Available 24 hours a day, 7 days a week
• Report a claim or secure a status on an existing claim

Managing Your Account Questions: 

1

What is the new web address (URL) for accessing my policy?

You can access your policy at www.farmers.com/css/login. If you work with an independent agent, you can access your policy at https://www.myforemostaccount.com/

If you are not sure where to service your policy, visit https://www.farmers.com/css/policy-lookup and we will direct you to the correct site based on your policy number. 

2

Why has the web address changed from what it was previously to Farmers? 

As part of the acquisition by Farmers Group, Inc., the employees and agents who service your policy moved to Farmers or Foremost, along with your policy. We continue to service your policy as part of Farmers or Foremost, and all branding has changed to Farmers or Foremost as a result. Moving your online account to Farmers.com, or Foremost.com, is a critical part of this transition.

For security purposes, you may be prompted to create a new password when you log in to your account for the first time.

3

When will the online account transition take place? 

The transition to the Farmers/Foremost online account will take place on August 15, 2022. After this date, you will need to access your account via the new web address (www.farmers.com/css/login or www.myforemostaccount.com).  The first time you access your account, for your security, you will be asked to validate your information to activate your account.

4

What would happen if I didn’t access my account through the new web address? 

Online activation is required to communicate with you via email and maintain paperless delivery preferences. If you do not activate your account by October 1, 2022, you will receive future bills and communications by mail.

If applicable, your paperless discount may be impacted, if you do not complete your online account activation by October 1.

5

What is the process for activating my account at the new web address? 

The process for online registration is now easier. Simply access your policy at www.farmers.com/css/login or www.myforemostaccount.com and follow the instructions for logging in. You will need your policy number to get started. Make sure to choose your communication preferences for delivery of your insurance documents and update your contact information, including phone number and email address.  If you encounter any issues, please call 1-888-296-3131.

For additional guidance, please reference this video: https://youtu.be/Vgdc0yQfSP0

6

What are the advantages of activating my account online? 

Creating an online account will enable you to view coverage details, download ID cards (and other important documents), and view/pay bills online. 

7

I am not able to access my online account.  Did I lose access due to the acquisition? 

Your online account has moved.  To access or create your online account, visit www.farmers.com/css/login.  If you need assistance, please call 1-888-296-3131

If you work with an independent agent, you can access your policy at https://www.myforemostaccount.com/. If you need assistance, please call 1-888-383-4244.

8

Will I still be able to access my prior term policies? 

You will only be able to access policies and activities from the last 60 days.  If you need assistance with information prior to 60 days, please call 1-800-422-4272.  

9

Will I still have the same self-service options with my new online account? 

You will continue to have access to the same self-service features as you did previously, including downloading ID cards, accessing insurance documents, and viewing/paying bills online.

10

What policies are switching over to the new web addresses?  Does this impact my dental or life coverage? 

Only property and casualty insurance policies are moving to the new web address with Farmers/Foremost.  This includes auto, home, personal excess liability, umbrella, boat, recreational vehicle, renter’s, landlord’s rental dwelling, condo, and other personal lines property and casualty insurance policies you purchased from us previously.

If you have products, such as life or dental with MetLife, you may continue to access those products via www.metlife.com. If you obtain your MetLife benefits through your employer’s benefit program, you may continue to access those products via www.mybenefits.metlife.com

11

Do I need to download a new mobile app. to view my policy? 

After August 1, 2022, the MetLife mobile app. will discontinue servicing auto and home customers and our servicing will move to the Farmers mobile app. You can download our app. on the Apple App and Google Play stores.

12

Website Support / Online Account Help

  • Call Us: 1-888-296-3131
    • Mondays – Fridays 8:00 AM – 12:00 AM EST/EDT, Saturdays – Sundays 9:00 AM – 9:00 PM EST/EDT
  • Chat with us online:
    • Mondays – Fridays 8:00 AM – 12:00 AM EST/EDT, Saturdays – Sundays 9:00 AM – 9:00 PM EST/EDT
  • If you work with an independent agent, call your agent at: 1-888-383-4244
    • Mondays – Fridays: 8:30 AM to 10:00 PM EST/EDT, Saturdays 9:00 AM to 5:00 PM EST/EDT