Farmers GroupSelectSM / Foremost Signature

Former MetLife Auto & Home Customers 


Policy Questions:

1
What will my existing auto and home policies now be called under Farmers Insurance?

Your existing auto and home products are now administered by Farmers GroupSelectsm. Your policy is now a Farmers GroupSelect policy. Access your policy at myautohome.farmers.com. If you have a GrandProtect® policy package, a PAK II® policy, or a Combosm package, your policy will still be called by that name.

2
Will my policy or coverages change due to the transition?

There will be no immediate changes to your policy, coverages, or benefits, as a result of this change. Our tradition of great rates, extra features, and superior coverages and service will continue now that we are part of The Farmers Family of Companies®.

3
Will I receive new paperwork showing a Farmers entity as my insurance company? Will my policy number change?

If you were insured by one of our companies OTHER THAN the ones that contain the word “Economy” in their names, upon receipt of regulatory approval, the name of your insurer will be changed to reflect the Farmers brand. Legally, it is the same company. Once completed, you will begin to see new branding on your policy documents; however, there will be no change to your policy number.

It is important to note that the updating of all documents and electronic records will take some time; in the interim, you may still see some documents with our previous company name in addition to Farmers branding. Policy documents that use our previous company names are still valid as long as the policy is active. New documents will be issued to you upon policy renewal.

4
I have an upcoming bill due, how will I pay?

There will be no changes to how you pay your premium at this time. If you have signed up for automatic electronic payments, those payments will continue as normal.  You can also pay your bill by these methods:

  • Online: www.myautohome.farmers.com
  • By check: Payable to Farmers Insurance. There have been no changes to the payment remittance address. Continue to mail payments to the address on your billing statement.
  • By phone: Call our service center at 1-800-422-4272

5
Do I need to download a new mobile app to view my policy?

No, you can continue to use your current mobile app. You will begin to see Farmers branding on your policy within the app.

6
I received my renewal and my premium has increased; is this because my policy transitioned to Farmers?

No, any premium change at renewal is within the normal course of business (e.g. renewal rate revisions, changed policy details or factors, claim or driving activity). We assure you that there are no premium changes related to the transition to Farmers. If you have questions regarding your policy premium, or would like to have a policy review, please contact our service department at 1-800-422-4272. If you work with an independent agent, please contact your agent for a policy review.

7
Does this transition to Farmers include Umbrella or Liability policies?

Yes. In addition to auto and home products, the following products will be issued by companies that are a part of Farmers Insurance Group®:  Renter’s, boat, personal excess liability and umbrella, landlord's rental dwelling, condominium, recreational vehicle, antique/collectible vehicle, motorcycle, PAK II®, GrandProtect®, Combo, personal inland marine, and flood written as part of the NFIP.

8
Will there be any immediate changes to how I manage my flood policy through the National Flood Insurance Program (NFIP)?

No; any future changes will occur in the ordinary course of business, such as upon renewal of your policy, or in accordance with the NFIP policy terms and conditions.

Please continue to use the same contact information to manage your flood policy, as follows:

  • Flood Customer Service – 866-256-8078 
  • Flood Claims – 888-598-0129
  • Online Servicing – foremost.manageflood.com 

Service Questions:

1
I access my policy online. Will I still be able to do that? Will there be a new website?

Yes, you will still be able to view your policy online through myautohome.farmers.com. There will be no immediate changes to the way you access your policy online.

2
May I still use my same local agent?

Yes, your current agent will continue to service your policy without interruption.

3
Will I still be able to call the same service number?

Yes, you will continue to reach us the same way you always have without interruption. If you work with an independent agent, you will continue to contact your agent for service.

 

4
I have a Farmers GroupSelect policy (one purchased through a worksite or affinity group program) and another Farmers policy. Where should I go with policy questions or service needs?

Please continue using the same contact information you have been using for each of your policies.

  • To pay your Farmers GroupSelect insurance bill, or update your Farmers GroupSelect insurance coverage, please log into your account at myautohome.farmers.com or call 1-800-422-4272. If you work with an independent agent, you will continue to contact your agent for service.
  • To report a Farmers GroupSelect insurance claim, please call 1-800-854-6011.  
  • To report a legacy Farmers auto or home insurance claim, pay a bill, or update your coverage, contact your Farmers agent or call 1-800-FARMERS (1-800-327-6377).

5
I am not able to access my online account. Did I lose access because of the acquisition?

No, there should be no interruption in access to your online account at myautohome.farmers.com. If you are having trouble with the website, please contact our online technical support team at 1-866-363-8669.

Claim Questions:

1
What if I have a claim or need to follow up on my existing claim?

Our Claims team is becoming part of the Farmers Insurance Group and will continue to provide exceptional claims service. You may contact our Claims Department at 1-800-854-6011. 

Discount Questions:

1
I currently have a Farmers GroupSelect policy and another Farmers policy. Am I now able to get a multi-policy discount?

We are working diligently to integrate our systems; however, this will take time. Please contact us to review your policy and see if the multi-policy discount is available in your state.

Insurance Through Your Employer: 

1
Will I still be able to pay through payroll deduction?

Yes, we will continue to work with employers to facilitate the availability of payroll deduction for most of our group program customers. If you have questions, please call us at 1-800-422-4272.

2
I currently receive auto and home insurance discounts as a result of my employment or association membership. Will anything change? Will my discounts continue? Will my policy and group rates and discounts be impacted?

We are committed to a seamless transition and assure you there will be no immediate changes to your policy, coverages, or benefits, as a result of this change. Your policies will continue with the same benefits and discounts available to you, as a result of your employment or association membership. Of course, policies continue subject to their terms.

3
As a MetLife employee or retiree, will I lose my group discount on my personal Farmers GroupSelect insurance products?

No, there will be no interruption in your group discounts due to the transition.

Misc Questions: 

1
What is the AM Best rating of the entity these policies will be written under?

The Farmers Exchanges have an A.M. Best Company financial strength rating of A (“Excellent”). The Farmers GroupSelect companies are also rate A (“Excellent”) by A.M. Best Company. The ratings for these groups have bot yet been integrated as of September 2021. A financial strength rating is the second highest among nine levels and reflects A.M. Best Company’s independent opinion of a company’s financial strength and ability to meet its ongoing insurance policy and contract obligations. Ratings are based on a comprehensive, quantitative and qualitative evaluation of a company’s balance sheet strength, operating performance, and business profile.

2
I purchased my policy through your online portal, also known as “MyDirect.” Is my policy moving to Farmers too?

Due to the decision to discontinue that online auto program, policies written through that portal will not be moving to Farmers. If you are a customer and would like to obtain a new policy, please contact Farmers General Insurance Agency at 1-877-638-0022.

3
I have some concerns about privacy and my personal information being given to another company.

Changing the name of your insurance provider did not result in your personal information having been given to “another company”; your insurer is the same legal entity it always was. Customer information may be shared with another company in accordance with our privacy policy and in accordance with the law. The privacy policy anticipates the sharing of customer information alongside the realignment of ownership upon its sale or merger and the involved companies are obligated to maintain any such information in confidence. The security and privacy of customer information is a top priority at The Farmers Family of Companies®. Our policy is to protect the confidentiality of the personal information that we collect, and to limit access to that information only to those with a need to know. You can read the Farmers privacy policy, here: https://www.farmers.com/privacy-center/

Contact Us: 

1
Customer Service

If you have an agent, please contact them for service or questions about your policy.  If you do not have an agent, service representatives are available to assist you via phone:

  • Call Us: 800-422-4272
  • Monday through Friday, 8:00 AM – 11:00 PM EST
  • Saturday 9:00 AM – 5:30 PM EST
  • Sunday 12:00 – 4:00 EST  

2
Sales / Get a Quote

If you have an agent, please contact them for new policies and quotes.  If you do not have an agent, you can complete a quote online or contact one of our sales representatives via phone for assistance:

    

3
Website Support / Online Account Help

4
Claim Services

  • Call Us:  800-854-6011
  • Available 24 hours a day, 7 days a week
  • Report a claim or secure a status on an existing claim

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