Catastrophe Center
Severe Winter Storm Update
We are closely monitoring the inclement weather in Texas. The safety of you and your loved ones is our top priority and the Farmers® Catastrophe Response Team is here to help. Impacted customers can report a claim online. See how we’re leveraging technology to safely handle claims for you, our agents and employees during Covid-19.
Ever wonder what Farmers® is doing after a severe weather event? When a major natural disaster occurs, get information here about Farmers® claims personnel in your area and the locations of our Mobile Claims Center fleet.
Farmers Catastrophe Response Team is here to help you
File a claim or check claim status
File a claim online, or through the Farmers Mobile App.
If you have already filed a claim, you can check the status or get help with an existing claim.
Other ways to report a claim
By text
Text the words REPORTCLAIM to 29141, and you'll receive a link to begin the claims process.
Messaging and data rates may apply.
The Farmers Mobile app
Download the app to report claims, easily view your ID cards, pay bills, and more.
Call the Claim Contact Center
To speak directly with a representative, give us a call anytime at:
1-800-435-7764
1-877-732-5266 (en Espanol)
For persons with a hearing or speech disability, please dial 711 to reach the Federal Telecommunications Relay Service (TRS).
Following a Disaster
Should you become separated from family members, use your communication plan. Letting family and friends know you are safe and well can bring them peace of mind — you can register yourself or search for loved ones at the Red Cross’s safeandwell.org.
If you are evacuated, return home only when officials say it is safe. If you cannot return home and have immediate housing needs, text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter in your area (example: shelter 12345).
Please stay alert and away from dangers like:
- Damaged roads or bridges
- Broken or damaged power lines and gas lines
- Broken glass, splintered wood and other sharp, dangerous objects
- Gas fumes (open windows for ventilation, and wait to use lighters or matches)
- Flood residue contaminated with sewage or chemicals
Remember to cooperate with authorities. We can all do our part to help in an emergency by staying updated and complying when officials in the area recommend keeping phone lines clear, staying off emergency roads or taking other safety precautions.
Mobile Claims Center
In the event of a major catastrophe, our Mobile Claims Center will be on the scene staffed with claims professionals to help get you the information you need, get your claim started and help connect you with friends and family. Find the location of the Mobile Claims Center buses on Twitter @FarmersResponse 
.
Inspect and protect your property
Once the catastrophe has passed and you’ve checked in with friends and family, the next step is to call your insurance agent to report any property damage.
If it is safe to do so, protect your property from further damage by making small emergency repairs to your home before an insurance adjuster sees it. This could include boarding up windows, putting a tarp on the roof and salvaging undamaged items.
If possible, keep damaged items or portions of these items until the claim adjuster has visited your home. Consider photographing or videotaping the damage to provide further documentation to support your claim.
FEMA may also provide assistance after some disasters — call 800-621-3362 or go to www.DisasterAssistance.gov for more information.
Talk with your Farmers® agent. They can help you understand your insurance options so you can select the insurance you want and answer your insurance questions.
Report a claim online
The convenient way to report losses while at home or on the go.
Preparation and Safety Tips
What's worse than a natural disaster hitting your community? Cleanup and repair businesses taking advantage of vulnerable homeowners
What information do you need to file a claim after an auto accident? This handy checklist can help you prepare ahead of time.
Professional conservators and curators offer ideas to help you protect your family's treasures when faced with even the worst calamities.
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