Catastrophe Center

Affected by a recent catastrophe? Farmers^® Catastrophe Response Team Is here to help you.

Ever wonder what Farmers® is doing after a severe weather event? When a major natural disaster occurs, get information here about Farmers® claims personnel in your area and the locations of our Mobile Claims Center fleet.

Farmers Catastrophe Response Team is here to help you

File a claim or check claim status

File a claim online, or through the Farmers Mobile App.

If you have already filed a claim, you can check claim status or get help with an existing claim.

Other ways to report a claim

By text

Text the words REPORTCLAIM to 29141, and you'll receive a link to begin the claims process.

Messaging and data rates may apply.

The Farmers Mobile app

Download the app to report claims, easily view your ID cards, pay bills, and more.

Learn more about the Farmers Mobile app

Call the Claim Contact Center

To speak directly with a representative, give us a call anytime at:

1-800-435-7764

1-877-732-5266 (en Espanol)

For persons with a hearing or speech disability, please dial 711 to reach the Federal Telecommunications Relay Service (TRS).

Farmers GroupSelect^SM Customers

To report a claim or secure a status on an existing claim, Farmers GroupSelect^SM customers can log in here or call 1-800-854-6011 for 24/7 support.

Following a Disaster

Should you become separated from family members, use your communication plan. Letting family and friends know you are safe and well can bring them peace of mind — you can register yourself or search for loved ones at the Red Cross’s safeandwell.org.

If you are evacuated, return home only when officials say it is safe. If you cannot return home and have immediate housing needs, text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter in your area (example: shelter 12345).

Please stay alert and away from dangers like:

Damaged roads or bridges
Broken or damaged power lines and gas lines
Broken glass, splintered wood and other sharp, dangerous objects
Gas fumes (open windows for ventilation, and wait to use lighters or matches)
Flood residue contaminated with sewage or chemicals

Remember to cooperate with authorities. We can all do our part to help in an emergency by staying updated and complying when officials in the area recommend keeping phone lines clear, staying off emergency roads or taking other safety precautions.

Inspect and protect your property

Once the catastrophe has passed and you’ve checked in with friends and family, the next step is to call your insurance agent to report any property damage.

If it is safe to do so, protect your property from further damage by making small emergency repairs to your home before an insurance adjuster sees it. This could include boarding up windows, putting a tarp on the roof and salvaging undamaged items.

If possible, keep damaged items or portions of these items until the claim adjuster has visited your home. Consider photographing or videotaping the damage to provide further documentation to support your claim.

FEMA may also provide assistance after some disasters — call 800-621-3362 or go to DisasterAssistance.gov for more information.

Talk with your Farmers® agent. They can help you understand your insurance options so you can select the insurance you want and answer your insurance questions.

Preparation and Safety Tips

Mobile Claims Center

In the event of a major catastrophe, our Mobile Claims Center will be on the scene staffed with claims professionals to help get you the information you need, get your claim started and help connect you with friends and family. Find the location of the Mobile Claims Center buses on Twitter @FarmersResponse .