Welcome

This Page is Dedicated to Customers of MetLife Auto & Home® to Provide Information about the Transition to Farmers® Insurance and What this Means to You.  Read on to Find the Answers to Common Questions.  Still have questions? Contact Us, We're Here to Help.

 

 

Welcome

This Page is Dedicated to Customers of MetLife Auto & Home® to Provide Information about the Transition to Farmers® Insurance and What this Means to You.  Read on to Find the Answers to Common Questions.  Still have questions? Contact Us, We're Here to Help.

 

Farmers®/MetLife Auto & Home® Q&A

Policy Questions:

No. The name of your insurer will be changed to reflect the Farmers® or Foremost – A Farmers Insurance® Company brand in the coming months. It will not be necessary to re-quote your policy. 

If you are not an existing customer, and would like a quote, you can visit www.myautohome.metlife.com

There will be no changes to how you pay your premium at this time. If you have signed up for automatic electronic payments, those payments will continue as normal (unless you are a MetLife Auto & Home® employee paying through payroll deduction). If you mail in payment, you can make the payment out to MetLife Auto & Home and send it to the same address you have been. You can also pay online through your account at www.metlife.com, through the MetLife® mobile app, or by phone at 1-800-422-4272

You will not need new ID cards or policy documents. In the coming months, your policy will be changed to reflect the Farmers or Foremost – A Farmers Insurance Company brand.

There will be no immediate changes to your policy, coverages, or benefits. Our tradition of great rates, extra features, and superior coverages and service will continue now that we are part of the Farmers Insurance Group®. In the coming months, the name of your insurer will be changed to reflect a Farmers entity.

Upon receipt of regulatory approval, the name of your insurer will be changed to reflect a Farmers entity. Once completed, you will begin to see new branding on your policy documents; however, there will be no change to your policy number.

It is important to note that the updating of all documents will take some time; in the interim, you may still see some documents with MetLife Auto & Home branding in addition to Farmers or Foremost – A Farmers Insurance Company® branding.

No, the transition is only for MetLife Auto & Home® products (excluding legal services coverage, when underwritten as insurance in several states; that will remain with a MetLife® company). All other products, including life and dental insurance, will stay with MetLife.

No immediate changes will be made to your policy premium due to the completion of the sale of MetLife Auto & Home business to the Farmers Insurance Group®. As we move forward together, we are working to continue delivering great rates, coverages, and benefits to our customers. Any future changes will occur in the ordinary course of business, such as upon renewal of your policy.

Yes, you may go online or call us at 1-800-438-6381 for any new policy needs. If you work with an independent agent, you will continue to contact your agent for service. Underwriting guidelines still apply.

Initially, the online quoting experiences will still be separate. If you go to a MetLife Auto & Home quoting site, you will receive a quote for a MetLife Auto & Home product. If you go to a Farmers website, you can request a quote for a Farmers policy.

No, any future changes will occur in the ordinary course of business, such as upon renewal of your policy, or in accordance with the NFIP policy terms and conditions.

Please continue to use the same contact information to manage your Flood policy, as follows:

No, non-renewal or cancellation decisions will not change and will continue as scheduled.

No, you will not need new ID cards or policy documents at this time. In the coming months, the name of your insurer will be changed to reflect a Farmers entity.

It is important to note that the updating of all documents will take some time; in the interim, you may still see some documents with MetLife Auto & Home branding in addition to the Farmers or Foremost – A Farmers Insurance Company brand. 

No, any premium change at renewal is within the normal course of business (e.g. renewal rate revisions, changed policy details or factors, claim or driving activity). We assure you that there are no premium changes related to the transition to Farmers. If you have questions regarding your policy premium, or would like to have a policy review, please contact our service department at 1-800-422-4272. If you work with an independent agent, please contact your agent for a policy review.

No, your policy will automatically renew as it always has, unless you received a notice that your policy is being non-renewed or canceled for other reasons, in which case the cancellation will continue as stated.

Yes. In addition to Auto and Home products, the following products will be issued by companies that are a part of the Farmers Insurance Group®:  Renters, Boat, Personal Excess Liability and Umbrella, Landlord's Rental Dwelling, Condominium, Recreational Vehicle, Antique/Collectible Vehicle, Motorcycle, PAK II®, GrandProtect®, Combo, Personal Inland Marine, Commercial, Mobile Home, and Flood written as part of the NFIP.

Service Questions:

Yes, you will still be able to view your policy online through metlife.com. There will be no immediate changes to the way you access your policy online.

Yes, your current agent will continue to service your policy without interruption.  

Yes, you will continue to reach us the same way you always have without interruption. If you work with an independent agent, you will continue to contact your agent for service.

Please continue using the same contact information you have been using for each of your policies.

  • To report a Farmers Auto or Home insurance claim, pay a bill, or update your coverage, contact your Farmers agent or call 1-800-FARMERS (1-800-327-6377).
  • To report a MetLife Auto & Home insurance claim, please call 1-800-854-6011.  
  • To pay your MetLife Auto & Home insurance bill, or update your MetLife Auto & Home insurance coverage, please call 1-800-438-6381. If you work with an independent agent, you will continue to contact your agent for service.

No, there should be no interruption in access to your online account at metlife.com. If you are having trouble with the website, please contact the Web Team at 1-866-363-8669.

Claims Questions:

We will continue to provide you with quality service for claims arising under your MetLife Auto & Home policy. You may contact our Claims department at 1-800-854-6011

Discounts Questions:

We are committed to a seamless transition and assure you there will be no immediate changes to your policy, coverages, benefits, or discounts.

Your MetLife Auto & Home policy will be coming with you to Farmers Insurance®, so there will be no changes to your earned reward.

No, there will be no interruption in your group discounts due to the transition.

Insurance Through Your Employer:

Yes, we will continue to work with employers to facilitate the availability of payroll deduction for most of our group customers. However, if you are a MetLife Auto & Home employee and our customer, you will be invited to enroll in another automatic payment method.

If you work for an employer other than MetLife Group, Inc. or Met P&C®, your payroll deductions for your MetLife Auto & Home policies will continue to be facilitated by MetLife. For MetLife Group, Inc. and Met P&C employees, a communication will be shared soon, which will outline options and provide information about a care team that can assist with completing changes in payment methods.

We are committed to a seamless transition and assure you there will be no immediate changes to your policy, coverages, or benefits. Your coverage will continue with the same benefits and discounts available to you as a result of your employment or association membership. Of course, policies continue subject to their terms.

Miscellaneous Questions:

Yes, MetLife Auto & Home employees are now Farmers employees. If you have an independent agent, they will still service your policy.

The acquisition was finalized on April 7th, 2021. Immediately after the acquisition, Farmers began sending welcome letters to all MetLife Auto & Home customers, other than MyDirect® and Commercial policyholders. Notification could only take place at the finalization of the transaction, which is why you may have not received your welcome letter yet. 

The Farmers Exchanges have an AM Best Financial strength rating of A, which is also the current rating for carriers writing MetLife Auto & Home business.

Due to the decision to discontinue the MyDirect Auto program, MyDirect policies will not be moving to Farmers. If you are a MyDirect customer and would like to obtain a new policy, please contact our MetLife Auto & Home insurance agency at 1-877-638-0022.

The security and privacy of customer information is a top priority at Farmers. Our policy is to protect the confidentiality of the personal information that we collect, and to limit access to that information only to those with a need to know.

Contact Us:

If you have an agent, please contact them for service or questions about your policy.  If you do not have an agent, service representatives are available to assist you via phone:

  • Call Us: 800-422-4272
  • Monday through Friday, 8:00 AM – 11:00 PM EST
  • Saturday 9:00 AM – 5:30 PM EST
  • Sunday 12:00 – 4:00 EST

If you have an agent, please contact them for new policies and quotes.  If you do not have an agent, you can complete a quote online or contact one of our sales representatives via phone for assistance:

  • Call Us:  866-363-8669
  • Monday – Friday:  8:00 AM – 11:00 PM EST
  • Get help creating an online account, logging in and viewing your policies on www.metlife.com 
  • Call Us:  800-854-6011
  • Available 24 hours a day, 7 days a week
  • Report a claim or secure a status on an existing claim

 

Farmers Transition FAQs – Customer.  April 2021.

The Farmers Insurance Group® has acquired the MetLife Auto & Home® business from MetLife, Inc. (MetLife). Therefore, MetLife is no longer affiliated with MetLife Auto & Home, and is no longer responsible for any MetLife Auto & Home activities. The Farmers Insurance Group will be responsible for your policy and its administration going forward.

MetLife Auto & Home is a brand used by Metropolitan Property and Casualty Insurance Company (a MA licensee) and certain of its affiliates: Economy Fire & Casualty Company, Economy Premier Assurance Company, Economy Preferred Insurance Company, Metropolitan Casualty Insurance Company, MetLife Auto & Home Insurance Agency, Inc., Metropolitan Direct Property and Casualty Insurance Company (CA Certificate of Authority: 6730; Warwick, RI), Metropolitan Group Property and Casualty Insurance Company (CA COA: 6393; Warwick, RI), and Metropolitan Lloyds Insurance Company of Texas, all with administrative home offices in Warwick, RI. The Farmers Insurance Group® has purchased all the entities described above. Farmers did not purchase Metropolitan General Insurance Company.

©2021 MetLife Auto & Home 

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