File a Claim

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Claims for your auto, home, business or boat should be reported to your agent or call HelpPoint Claim Services (1-800-435-7764; en Español 1-877-732-5266; or 1-888-891-1660 TTY for the hearing impaired) as soon as possible. Try to gather the following information:

  • The names of all persons involved, including witnesses and their addresses and phone numbers
  • The circumstances of the incident giving rise to the claim
  • The name of the insurance company (and agent if available) for anyone else involved in the incident giving rise to the claim

Farmers customers may choose their own service providers; however, your Farmers agent may, with your consent, refer you to a pre-approved repair facility, an expedited glass replacement company, or even arrange for towing or a rental car for you while your car is being repaired (depending on your coverages).

What You Can Do

Even though you never plan on having a claim, there are a few steps you can take in advance that will assist in the resolution of the claim.
  • Keep receipts/records for major household items, electronics, vehicles and any unusual items.
  • Establish an inventory of your possessions and update the inventory annually.
  • If possible, videotape possessions or take photos with written documentation and keep in a secure place.
  • Be prepared to provide copies of all documents for the claims representative.
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