Your car just broke down and you’re on the side of the road, now what?
If your car breaks down, your first priority is the safety of the people inside the car:
- Never get out of a broken down car to make a repair or examine damage on the spot. Move the vehicle to a safe place such as a wide shoulder or a designated emergency lane.
- If you can't drive the vehicle, stay in the car and wait for help. Use your cell phone to call Farmers HelpPoint® (800-435-7764) or wait for help.
- Remember to put on your hazard lights. Once you are in a safe place, mark your location with flares or triangles.
- In the case of a blowout or a flat tire, move the vehicle to a safe place before you attempt a repair - even if it means destroying the wheel getting there.
- Farmers customers, can call HelpPoint® (800-435-7764) where 24/7 a representative will calmly help you with everything you need. HelpPoint can call you a tow truck to jump start your car or bring your vehicle to the nearest qualified repair facility. Your representative can also assist you with reserving a rental car so that you can get on your way as quickly as possible.
Cold weather suggestion: Always carry a warm blanket in your trunk in case you must wait for help in freezing temperatures. Also carry a shovel and sand in the event your car is stuck in the snow. Do not try to dig yourself out unless your car is in a safe place.