Our Mobile Catastrophe Claims fleet
Farmers is an industry leader in catastrophe response. We’re more prepared than ever to handle what Mother Nature throws our way, thanks to our Mobile Claims Center buses and our fleet of 39 Customer Care Vehicles.
From tornados in Arkansas to hailstorms in Texas, from hurricanes in Alabama to wildfires in California, the Farmers Mobile Catastrophe Claims fleet continues to provide immediate claims service to customers, and also water, food, telephones, blankets, toys and helpful services to customers and non-customers alike.
In addition, our catastrophe claims specialists are trained at the University of Farmers, named Corporate University of the Year by Corporate University Xchange (CUX) in 2008. Our claims teams are equipped with the latest technology to serve our customers efficiently and immediately.
When you see the Farmers team, you know help is on the way.
The Mobile Catastrophe Claims Bus
The Mobile Claims Catastrophe Bus is a rolling, high-tech customer support center designed to meet disaster victims’ needs in a time of crisis.
The 'Cat Bus' enables the Farmers Claims teams to offer comfort when it is needed
most - everything from printing out a check for
temporary hotel housing for a Farmers customer,
to providing hot meals for evacuees and emergency
responders, to handing out toothbrushes and bottled
water, to helping families find their lost pets. In addition, satellite
technology allows disaster victims to make calls
or go online to contact love ones.
Watch
the video » Farmers disaster response employees and the 'Cat Bus' helped victims of Hurricane Ike in the fall of 2008
Filing a claim: Farmers HelpPoint®
Our year-round, 24-hour a day Farmers HelpPoint claims service is here to support customers reporting a loss. With one call, you can be on track to restoring your world to order.
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Farmers customers should call (800) HELPPOINT — (800) 435-7764.
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Farmers Spanish-speaking customers should call (877) RECLAMO — (877) 732-5266.
- Foremost customers should call (800) 527-3907.
- Bristol West customers should call (800) 274-7865.
If you are unable to contact these numbers, your personal Farmers agent can file a claim on your behalf.
Getting Prepared
There are many online resources to help you stay ahead of severe weather and prepare for natural disasters. It is always a good time to get started on creating a natural disaster plan to help keep your family and property safe.
- Hurricane and Tornado Safety
- Earthquake Preparedness
- Information on Wildfires and making your home fire-safe
- Creating a family disaster preparedness plan
- Red Cross
Farmers in your community
For the latest catastrophe information, click on your state below. In the event of a major natural disaster, you’ll find information about Farmers claims personnel in your area and the locations of our Mobile Claims Catastrophe fleet.