Farmers is ready to support you during the COVID-19 crisis

We see and admire how you, our customers, are helping in this difficult time – and we want you to know that our employees and Farmers® agents are here, working to support you.

Farmers is ready to support you during the COVID-19 crisis

We see and admire how you, our customers, are helping in this difficult time – and we want you to know that our employees and Farmers® agents are here, working to support you.

Farmers is ready to support you during the COVID-19 crisis

We see and admire how you, our customers, are helping in this difficult time – and we want you to know that our employees and Farmers® agents are here, working to support you.


Last updated April 28, 2021.


FAQs: Personal Insurance Customers
 

Yes. Our passion for rewarding safe drivers hasn’t changed, and Signal discounts will remain in effect.

Some important reminders:

  • You must keep the app activated, even if you don’t drive at all this month.
  • We are temporarily waiving the 10-trip minimum qualifying requirement. So those of you who were still in the 10-trip onboarding period will immediately receive the initial Signal discount.

Customers new to Signal who are interested in learning more about this discount can contact their Farmers agent, or call us at 1-800-709-4931 to enroll. (Not available in all states. See our Signal page for details.)

Once you’re enrolled, follow these steps to activate your discount:

  1. Download the Signal app via the text link we send you.
  2. Register your account.
  3. Keep the app activated, even if you don’t drive this month.


FAQs: Business Owners Policy Customers
 


I heard that certain states require specific relief. Do you have details on that?

Yes, it’s true — and this is a topic that’s likely to continue evolving. We will list information on this page as it becomes available. The most current information is listed below:
 

To Farmers Property & Casualty Insurance Customers in Colorado

We automatically paused policy cancellations due to non-payment in your state. We paused all such cancellations through May 26, 2020.

If your policy was renewing during this period and you were not able to pay your premium by your renewal date, your state’s Department of Insurance has asked us to extend your payment due date while continuing to provide you coverage.

We’re automatically extending coverage, for no additional charge, to customers with Farmers Personal Auto and Motorcycle policies who have started making food deliveries using their personal vehicles during the declared COVID-19 Emergency. This extension of coverage will not apply to customers who are working with a Transportation Network company (TNC) such as UberEats, DoorDash, etc. We are extending this coverage starting November 19, 2020 through May 14, 2021.

For Personal Auto & Motorcycle Customers in Connecticut

We’re automatically extending coverage, for no additional charge, to customers with Farmers Personal Auto and Motorcycle policies who have started making food, grocery, pharmacy and medical supply deliveries using their personal vehicles during the declared COVID-19 Emergency. Currently, we are extending this coverage through at least May 19, 2021, which is subject to change based on State mandate.

Customers do not need to take any action to make this effective on their policy. Questions? Call 1-888-327-6335.

For Personal Auto & Motorcycle Customers in Kansas

We’re automatically extending coverage, for no additional charge, to customers with Farmers Personal Auto and Motorcycle policies who have started making food, grocery, pharmacy and medical supply deliveries using their personal vehicles during the declared COVID-19 Emergency. Currently, we extended this coverage through May 28, 2021 which is subject to change based on State mandate.

Customers do not need to take any action to make this effective on their policy. Questions? Call 1-888-327-6335.

For Personal Auto & Motorcycle Customers in Maryland

We’re automatically extending coverage, for no additional charge, to customers with Farmers Personal Auto and Motorcycle policies who have started making food, grocery, pharmacy and medical supply deliveries using their personal vehicles during the declared COVID-19 Emergency. We are extending this coverage through the end of the state’s declared COVID-19 emergency, which is subject to change based on State mandate.

Customers do not need to take any action to make this effective on their policy. Questions? Call 1-888-327-6335.

We are aware of significant postal delays in some parts of the country. These delays may affect customers who rely on mailed billing statements and premium payments. If you rely on paper billing, please watch for your statement in the mail, and contact us if you do not receive a bill when you expect it.

If mailing payment to us, please allow ample time for your premium payment to reach us. You may want to consider using Priority Mail to provide you with tracking of your mail or a Certificate of Mailing receipt to document when you mailed your payment.

Payment online or by telephone can avoid postal delays. Please see the Helpful Links and Contacts below for payment options of different Farmers® entities.

For Personal Auto & Motorcycle Customers in Nevada

We’re automatically extending coverage, for no additional charge, to customers with Farmers Personal Auto and Motorcycle policies who have started making food, grocery, pharmacy and medical supply deliveries using their personal vehicles during the declared COVID-19 Emergency. We are extending this coverage through the end of the state’s declared COVID-19 emergency, which is subject to change based on State mandate.

Customers do not need to take any action to make this effective on their policy. Questions? Call 1-888-327-6335.

To Farmers Property & Casualty Insurance Customers in New Jersey

The New Jersey Department of Banking and Insurance (DOBI) issued Bulletin No. 20-15 requiring New Jersey State regulated issuers of property and casualty insurance to provide relief to New Jersey consumers experiencing financial hardship due to COVID-19. Read more about how these rules may affect your policy here.

To Farmers New World Life Insurance Company Customers in New Jersey

We will provide New Jersey residents a 90-day grace period during which we will not cancel life insurance and accidental death policies for non-payment of premiums. This means you can disregard any notice of lapse you may have received during this period, and will have extra time to make a payment, if one is due, before your coverage ends.

You will have to option to choose to begin the 90-day grace period either retroactively on April 1, 2020, or on May 1, 2020. By default, we are selecting April 1, 2020 to begin the 90-day grace period. You may contact us if you decide to select May 1, 2020 as your grace period start date. We will allow premiums due but not paid during the 90-day period to be paid over the course of the following year in up to 12 equal installments. Please contact us prior to the conclusion of your 90 day grace period to set-up the installment plan.

Farmers Life will waive late payment fees otherwise due, including any interest permitted pursuant to N.J.S.A.17B:25-3, and not report late payments to credit rating agencies, during the 90-day period. We are also extending to 90 days the period to exercise policyholder and contract holder rights and benefits under life insurance and annuity contracts.

If you wish to select the May 1, 2020 date, please call us at 1-800-238-9671 Monday-Friday 8:00 a.m. to 8:00 p.m. EDT.

For Property & Casualty Insurance Customers in Oregon

We automatically paused policy cancellations due to non-payment through at least July 22, 2020 in Oregon. 

 The Oregon Department of Consumer and Business Services (DCBS) issued an Amended Order on August 1, 2020 requiring property and casualty insurers to inform policyholders of the availability of a one-time 60-day grace period due to the COVID-19 pandemic.  If you have been impacted by COVID-19 and need more time to pay the premium for your insurance policy, please call us at the customer service number for your policy

For Personal Auto & Motorcycle Customers in Oregon

We’re automatically extending coverage, for no additional charge, to customers with Farmers Personal Auto and Motorcycle policies who have started making food, grocery, pharmacy and medical supply deliveries using their personal vehicles during the declared COVID-19 Emergency. Currently, we are extending this coverage through at least June 1, 2021, which is subject to change based on State mandate.

Customers do not need to take any action to make this effective on their policy. Questions? Call 1-888-327-6335.

For Personal Auto & Motorcycle Customers in Tennessee

We’re automatically extending coverage, for no additional charge, to customers with Farmers Personal Auto and Motorcycle policies who have started making food, grocery, pharmacy and medical supply deliveries using their personal vehicles during the declared COVID-19 Emergency. Currently, we are extending this coverage through at least May 31, 2021, which is subject to change based on State mandate.

Customers do not need to take any action to make this effective on their policy. Questions? Call 1-888-327-6335.

To our New York Farmers and Bristol West Policyholders

The New York State Department of Financial Services has adopted an emergency regulation requiring New York State regulated issuers of property and casualty insurance to provide relief to New York consumers experiencing financial hardship due to COVID-19. Read more about how this regulation may affect your policy here.

We are keeping a close eye on developments. We will post new information to this page as it becomes available.

State-specific mandates will, of course, be honored.

delivery driver picking up package

Are You a Delivery Driver?

We’re automatically extending coverage, for no additional charge, to customers with Farmers Personal Auto and Motorcycle policies who have started making food, grocery, pharmacy and medical supply deliveries using their personal vehicles through May 31, 2020 in most states.
(date may vary by state).

Customers do not need to take any action to make this effective on their policy. Questions? Call
1-888-327-6335.


Helpful Links and Contacts

Farmers Auto, Home and Umbrella

Log in to our Customer Self Service Portal.

Not enrolled? Enroll today to manage your account on Farmers.com or the Farmers Mobile App.

Make a payment online or call 1-888-327-6335
Monday - Friday 7:00 am - 11:00 pm CT
Saturday - Sunday, 8:00 am - 8:00 pm CT

Submit a claim online for

  • Auto 
  • Towing 
  • Glass repair
  • Property
  • Business
  • Workers’ Compensation
  • Medical
  • Recreational Vehicles

Farmers Specialty Auto

Make a payment online or call 1-800-491-9915
Monday – Friday, 8:00 am – 6:00 pm PT

File a claim online or call 1-800-274-7965.

Farmers Specialty – Recreational, Marine, Motorcycle, Specialty Dwelling, Mobile Homes

For products issued by Foremost Insurance, please see the Foremost payment site http://www.foremost.com/payonline/index.asp

Farmers Business Insurance

Make a payment online or call 1-855-323-5350
Monday - Friday, 7:00 am - 7:00 pm CT

Submit a claim online

Farmers New World Life Insurance Company

Call 1-800-238-9671
Monday - Friday 7:00 am - 7:00 pm CT

For claims, visit Farmers New World Life Insurance Company, including disability, accelerated benefit riders and death claims.

Bristol West policies

Call 1-888-888-0080
Monday – Friday 8:00 am – 6:00 pm ET

To file a claim, call 1-800-274-7865.