Our Business Insurance Claim Process
Our process begins as soon as you call Claim Services at 1-800-435-7764. Whether it’s a simple mishap or a complex claim involving injuries, we follow the same five-step process to handle your claim.
Your claim may call for one Claim Representative or a team of specialists, all with experience in a particular aspect of your claim. We may also involve Farmers® counsel to help protect your interests.
Your Claim Representative will contact your promptly after receiving your claim.
Investigation, Estimate and Evaluation
Your Claim Representative will review your policy and conduct a thorough investigation to determine the proper handling of your claim.
Farmers® will work to resolve your claim. If a liability claim has been made against you, we’ll evaluate your legal liability and work to resolve the matter to best help protect your business. If needed, will retain a qualified attorney to defend your interests.