Catastrophe Center

Ever wonder what Farmers is doing after a severe weather event? When a major natural disaster occurs, get information here about Farmers claims personnel in your area and the locations of our Mobile Claims Center fleet.

Farmers® Catastrophe Response Team Is Here to Help You

Affected by a recent catastrophe and need help?

Call us anytime, day or night

1-877-732-5266 (en Español)
1-888-891-1660 TTY (for the hearing impaired)

File a claim or check claim status

File a claim online, through the Farmers Mobile App, contact your agent or call the Claims Contact Center at (800) 435-7764.

If you have already filed a claim, you can check its status or call (800) 435-7764.

You can also follow our response on Twitter at @FarmersResponse opens in new window.

Visit our Mobile Claims Center locations

In the event of a major catastrophe, our Mobile Claims Center will be on the scene staffed with claims professionals to help get you the information you need, get your claim started and help connect you with friends and family.  Find the location of the Mobile Claims Center buses on Twitter @FarmersResponse opens in new window.

Stop by to ask a question or file a claim:

Carr Wildfire
Shasta College11555 Old Oregon Trail
Redding CA 96002
Hours: 8:00am – 5:00pm

Post disaster safety

Please stay alert and away from dangers like:

  • Damaged roads or bridges
  • Broken or damaged power lines and gas lines
  • Broken glass, splintered wood and other sharp, dangerous objects
  • Gas fumes (open windows for ventilation, and wait to use lighters or matches)

Remember to cooperate with authorities. We can all do our part to help in an emergency by staying updated and complying when officials in the area recommend keeping phone lines clear, staying off emergency roads or taking other safety precautions.

Contact your claim representative

After you've handled all of the immediate dangers, and gotten yourself and your family to a safe place, you should alert your claim representative with an inventory of your losses. Your claim representative can then get started on investigating and replacing your property.

Remember to:

  • Do some temporary repairs to prevent any looting or further damages, if you can.
  • Hire a reliable contractor. Beware of fraudulent contractors who prey on disaster victims.
  • Please be patient, especially if there‚Äôs widespread damage in your community.   

Preparation and Safety Tips