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Relationship between the Exchanges and Farmers Group, Inc.

The Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange are California inter-insurance exchanges owned by their policyholders. Each of the Exchanges is governed by its own Board of Governors, which in turn appoints the Exchange's officers.

Farmers Group, Inc., or one of its wholly owned subsidiaries provides certain administrative services for each Exchange pursuant to a power of attorney. Farmers Group, Inc., has a Board of Directors, which in turn appoints Farmers Group, Inc.'s officers.

The Exchanges do not hold an ownership interest in Farmers Group, Inc., or its subsidiaries, and neither Farmers Group, Inc., nor any of its subsidiaries holds an ownership interest in any of the Exchanges.

Officers of the Exchanges


  • Keith Daly, Chief Claims Officer

    Keith Daly

    Chief Claims Officer

    Keith Daly, Chief Claims Officer

    Keith Daly

    Chief Claims Officer

    Keith Daly is Chief Claims Officer for Farmers. He took on that assignment in January 2014 afterafter serving on an interim basis and leading both the Property and Auto Claims units in 2013. He joined the Claims leadership team in early 2013 after serving as vice president of Auto Claims, East Zone and then Pacific Zone.

    Daly joined Farmers in 2009 when Farmers acquired 21st Century Insurance. He had served as vice president of Field Claims Operations at 21st Century since 2007. Earlier, he served as vice president and claims process leader, directing strategy for Liability, Auto Physical Damage, PIP/MedPay, SIU, Training and Quality Assurance; and served in various field leadership roles after joining 21st Century in 2001.

    Daly moved from sales to the insurance industry in 1993, starting as a claims representative trainee at Progressive Casualty Insurance Co., in Atlanta, Ga. He held numerous technical claims roles before moving into supervision and the leadership track.

    Education: B.A., Florida State University

  • Tim Felks

    Tim Felks

    Head of Property Claims

    Tim Felks

    Tim Felks

    Head of Property Claims

    Tim Felks was named head of Property Claims for Farmers Exchanges in late 2013, moving to that role from his post as head of Mountain West Auto Zone, a job he’d held since late 2011.

    Tim joined Farmers in 1997 as an APD field claims representative in Little Rock, Ark. He soon cross-trained in Property and began working both auto and property claims. After completing the Claims Management Trainee Program, he moved to Olathe, Kans., where he first served as a Property claims supervisor and then as a Property claims administration manager.

    Tim then moved to Chicago to manage the Illinois/Wisconsin Property office, before returning to Olathe to run the National Property claims team and the Efficiency Corps. He then returned to APD as Claims Director for Centralized Auto Claims.

    Before joining Farmers, Tim served for eight years as a member of the United States Air Force. He is a graduate of Wayland Baptist University in Anchorage, Alaska.

  • Craig Orraj

    Craig Orraj

    Head of Business Insurance Claims

    Craig Orraj

    Craig Orraj

    Head of Business Insurance Claims

    Craig Orraj is Head of Business Insurance Claims for Farmers. He joined the company in 1996 and has held leadership positions in Claims Litigation and Auto Claims, where he served most recently as Head of West Zone Auto Claims. Orraj’s work in Claims Litigation included assignments as division, managing, supervising and trial attorney.

    Before moving to Farmers, Orraj was an attorney in private practice, handling insurance defense litigation matters.

    As Head of Business Insurance Claims, Orraj has responsibility for driving Business Insurance Claims’ strategy to produce positive claims outcomes and deliver on Farmers’ commitment to our business insurance customers.

    Education: B.S., Arizona State University; Juris Doctor, University of Arizona.

  • Ron Myhan

    Ron Myhan

    Chief Financial Officer

    Ron Myhan

    Ron Myhan

    Chief Financial Officer

    Ron Myhan is Chief Financial Officer for the Farmers Exchanges, a position he has held since 2007.

    Myhan joined Farmers Group, Inc., in 1979 as an accountant at its Home Office in Los Angeles, and subsequently held the position of accounting supervisor at both the Los Angeles regional office and Home Office. He was promoted to internal auditing manager in 1986 and to director of Accounting Systems Programming in 1989. In 1993, he was appointed to Director of Securities Accounting, Compliance. Two years later, he was promoted to Head of Property and Casualty Accounting. He then became Head of Commercial Finance and Strategic Planning in 1997.

    He was appointed Head of Finance in 2001, and then to Vice President and Treasurer in 2002. In 2005, Myhan became Head of Finance for Farmers Insurance Exchange.

    Education:  B.S., California State University Northridge, Northridge, Calif.; holds the Certified Public Accountant (CPA) and Certified Internal Auditors (CPA) designations.

  • Rob Howard

    Rob Howard

    Head of Shared Services/Claims Contact Centers

    Rob Howard

    Rob Howard

    Head of Shared Services/Claims Contact Centers

    Rob Howard is Head of Claims Shared Services for Farmers. He joined the company in 1987 as a claims representative in St. Louis, Mo., and relocated to Southern California in 2000 when he became Technical Manager for the California Zone.

    Howard then moved through a number of Claims managerial and directorial roles before joining Farmers Claims’ senior leadership team as Head of Claims Compliance in 2009. In 2012, he became Head of Property Field Claims; and in 2014, he was promoted to his current assignment.

    As Head of Claims Shared Services, Howard oversees a number of business units that provide services to the Claims organization and its customers, including the Claims Contact Center (claims call centers), Claims Support Services, the National Document Center, Special Investigations Unit, Strategic Initiatives, Subrogation and Assignment Dispatch.

    Education: B.A., William Jewell College.

  • Frank Carni

    Frank Carni

    Head of Auto Claims

    Frank Carni

    Frank Carni

    Head of Auto Claims

    Frank Carni is Head of Auto Claims for Farmers. He joined the company in July 2014 from Hanover Insurance Group in Worcester, Mass., where his tenure as Vice President, Claims, included strategic and operational responsibilities for the Personal Auto, Commercial Auto, Property Liability and General Liability business units.

    Before joining Hanover, Carni held leadership positions at The Hartford Financial Services as Senior Product Manager for personal lines and Regional Vice President of Claims, with responsibilities for auto, property and call center operations in the company's Claims Service Center. Earlier, he took on claims roles of increasing responsibility at Progressive Insurance Companies.

    As Head of Auto Claims at Farmers, Carni is responsible for executing on the claims strategy for internal and field Auto and Personal Liability Claims operations.

    Education: B.A. Accounting, University of West Florida; Executive MBA, University of Texas at San Antonio; Society of Claim Law Associates

Officers of Farmers Group, Inc.


  • Jeff Dailey

    Jeffrey Dailey

    Chief Executive Officer

    Jeff Dailey

    Jeffrey Dailey

    Chief Executive Officer

    Jeff Dailey is CEO of Farmers Group, Inc. (Farmers) and a member of the Group Executive Committee of Zurich Financial Services Group (Zurich).

    Dailey joined Farmers in 2007 as President of Personal Lines when Farmers acquired Bristol West. He had been the Bristol West CEO since 2006. In January 2011, he was promoted to the position of President and Chief Operating Officer (COO) of Farmers Group, Inc. Dailey was named to his current role of CEO of Farmers Group, Inc. effective January 1, 2012.

    Dailey’s career in the insurance industry spans more than three decades. After a short stint as a claims adjuster with Mutual Service Insurance, he joined Progressive Insurance Company and quickly moved up the ranks. He went on to form Reliant Insurance Company, an auto insurance start-up owned by Reliance Group Holdings, which was sold to Bristol West Holdings Inc. in 2001. From 2001 until 2004, Mr. Dailey was COO of Bristol West and, in 2004, he was named President of Bristol West. He was instrumental in taking the company public with its listing on the New York Stock Exchange (NYSE:BRW) and the sale of $345 million of common stock. Dailey was named Bristol West’s Chief Executive Officer in 2006.

    Education:  Dailey holds a Bachelor of Science degree in economics from the University of Wisconsin-Madison and an M.B.A. from the University of Wisconsin-Milwaukee.

  • Deborah Aldredge

    Deborah Aldredge

    Chief Administrative Officer

    Deborah Aldredge

    Deborah Aldredge

    Chief Administrative Officer

    Deborah Aldredge is Chief Administrative Officer for Farmers Group, Inc. In this role, she oversees Human Resources, the University of Farmers, Government and Industry Affairs, and Risk as well as administrative oversight for Internal Audit. She was previously Chief People Officer for Farmers Group, Inc.

    Aldredge has more than 25 years of experience in human resources and corporate learning. Prior to joining Farmers, her experience included senior human resources, learning and development, and performance roles at Bank of America, Merrill Lynch and Thomson Financial.

    Education:  B.A, University of Iowa

  • Steve Boshoven

    Steve Boshoven

    Head of the Foremost Brand

    Steve Boshoven

    Steve Boshoven

    Head of the Foremost Brand

    Steve Boshoven is Head of the Foremost Brand. In this role, he is responsible for Farmers’ Specialty business unit, as well as the Bristol West business unit and all of Farmers Independent Agent Distribution. He was previously Head of Farmers Specialty Business, a position he held since 2006.

    Boshoven joined Farmers in 2000 when Farmers acquired Foremost Corporation of America. At that time, he was appointed Vice President of Farmers Group, Inc. In 2005, he was promoted to Chief Operating Officer of Farmers Specialty Lines. In 2006, he was promoted to President and Chief Operating Officer of Farmers Specialty Lines. He was promoted to Senior Vice President of Farmers Group, Inc. in 2007.

    Boshoven has 30 years of business experience and 23 years of insurance industry experience. He joined Foremost as its Controller in 1986. In 1990, he was promoted to Vice President and Controller of Foremost. Four years later, he became Senior Vice President of Information Technology.

    Education:  B.A, Calvin College, Grand Rapids, Mich.; M.B.A., University of Michigan, Ann Arbor, Mich

  • Tony DeSantis

    Tony DeSantis

    President of Personal Lines

    Tony DeSantis

    Tony DeSantis

    President of Personal Lines

    Tony DeSantis is President of Personal Lines and President and CEO of 21st Century Insurance. In this role, he leads all product development, pricing and underwriting functions, as well as all aspects of the 21st Century business.

    DeSantis and joined Farmers in 2009 when Farmers acquired 21st Century Insurance. He is a veteran of the insurance industry, with more than 30 years of experience.

    In 1981, he joined Liberty Mutual Insurance. He joined the American International Group, Inc. (AIG), in 1986. During his 22 years with AIG, DeSantis held positions in Claims, Underwriting, Marketing and Product Management. He was an integral part of AIG’s direct-marketing initiatives in the United States, providing strategic support to parallel activities in Japan and Europe among other duties.

    He was appointed President of AIG Marketing, Inc., in 2005, and later president and CEO of American International Insurance Company (AIIC) and 16 other Personal Lines insurance companies within AIG.

    Education:  B.S., Saint Joseph's University, Philadelphia

  • Scott Lindquist

    Scott Lindquist

    Chief Financial Officer

    Scott Lindquist

    Scott Lindquist

    Chief Financial Officer

    Scott Lindquist is Chief Financial Officer of Farmers Group, Inc. He joined Farmers in 2008 and is responsible for all financial related matters for Farmers Group, Inc. Lindquist's responsibilities include financial accounting and reporting, planning and performance management, investments, treasury, actuarial, tax and finance operations. He also serves as a member of the board of directors of Farmers Group, Inc., and the Farmers Insurance Group Federal Credit Union.

    Before joining Farmers Group, Inc., Lindquist served as Chief Accounting Officer for three successive years each at Genworth Financial, Inc., and The Phoenix Companies, Inc. Lindquist played a key leadership role in the transformation of each company's finance organizations as they transitioned to a public company environment.

    In addition, he was a member of PricewaterhouseCoopers' national insurance audit practice for 14 years, the most recent two years as partner. Lindquist served a variety of U.S. and international insurance clients in a variety of audit and advisory assignments, including initial public offerings, demutualizations, mergers and acquisitions and other capital transactions.

    He is a Certified Public Accountant and Certified Internal Auditor.

    Education:  B.S., Pennsylvania State University, State College, Pa.; M.B.A., University of Connecticut, Storrs, Conn.

  • Mike Linton

    Michael Linton

    Chief Marketing Officer

    Mike Linton

    Michael Linton

    Chief Marketing Officer

    Mike Linton is Chief Marketing Officer for Farmers Group, Inc. He joined Farmers Group, Inc., in 2011 and is responsible for marketing, research, internal and external communications, strategic planning and the company’s digital marketing.

    Linton began his career in brand management at Procter & Gamble in 1980. He went on to hold various marketing and general management positions at Progressive Insurance, James River Paper Company and Remington. In 1999, Linton moved to Best Buy where he became its first ever Chief Marketing Officer, responsible for all marketing, research, call centers, and public and investor relations. In 2006, he moved to eBay, first in general management, then as the Chief Marketing Officer.

    Linton is on the Board of Directors of Capella Education. He previously served as a Director of Peet's Coffee & Tea, Support.com, and the Allen Edmonds Shoe Company.

    Education:  B.S., Bowling Green State University, Bowling Green, Ohio; MBA, Duke University (The Fuqua School of Business), Durham, N.C.

  • Bryan Murphy

    Bryan Murphy

    President of Business Insurance

    Bryan Murphy

    Bryan Murphy

    President of Business Insurance

    Bryan Murphy is President of Business Insurance, a position he’s held since 2013. He previously served as Chief Claims Officer for the Farmers Exchanges, a position he held since joining Farmers Insurance Exchange in 2001 as a Senior Vice President.

    Murphy started his career as a marine underwriting trainee with Chubb & Son in New York City in 1978. He moved to Hartford Financial Services in 1983 and held a variety of positions. He was promoted to Senior Vice President of Claims in 1993. In 2000, Murphy joined Zurich Insurance Group as Head of its worldwide Claims function.

    In addition, Murphy is a member of the bar in Illinois, Connecticut and New York. He is also a member of the Federation of Defense and Corporate Counsel (FDCC), and chair of FoodShare — a non-profit organization that provides food to other organizations in Ventura County, Calif.

    Education: B.S., Duquesne School of Business, Pittsburgh; J.D., Fordham University Law School, New York

  • David Travers

    David Travers

    Chief Operations Officer

    David Travers

    David Travers

    Chief Operations Officer

    David Travers is chief operations officer for Farmers Group, Inc. Travers joined the company in 2006 and is responsible for all operational areas, including the customer contact centers, information technology, real estate, procurement, fleet, enterprise program management and administrative services. In total, Travers’ organization consists of approximately 5,000 employees across the country.

    Before joining Farmers Group, Inc., Travers was a senior vice president at United Services Automobile Association (USAA), a major property and casualty insurance company. His 26-year career with USAA began with an entry-level customer service position directly supporting customers in a contact center environment.

    With more than 30 years of operations experience, he is a highly regarded leader within the field and an industry speaker on leadership and contact center operations. His multifaceted areas of expertise include communications, leadership, multi-site contact center operations, process engineering, project management and customer experience execution.

    Education: B.A., Regis University, Denver; Wharton Advanced Executive Education Program, University of Pennsylvania, Philadelphia