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Account Recovery FAQ

I forgot my password.
To reset your password:

  1. Provide your username on the My Farmers account recovery page. If you do not know your username, select the option “I don't remember both my username & password” and follow the instructions.
  2. Answer the challenge question and select a new password.

I forgot my username.
To recover your username:

  • Provide your policy number, last name and date of birth on the My Farmers account recovery page.
  • For your security, you will need to answer a challenge question to retrieve your username.

If you do not have your policy number, contact your agent or Farmers Consumer Solutions.


I forgot both my username and password.
To recover your My Farmers account information:

  • Provide your policy number, last name and date of birth on the My Farmers account recovery page.
  • For your security, you will need to answer a challenge question to retrieve your account information.

If you do not have your policy number, contact your agent or Farmers Consumer Solutions.

It says my account is locked.
For your security, we limit the amount of times you can attempt to recover your account information. You may be locked out of your account after too many failed attempts. You must wait 24 hours to try to retrieve your account information again. You can also contact
Farmers Consumer Solutions for assistance.


It says my policy is inactive.
You must have an active policy to recover your My Farmers account information. Your policy number can be found on your insurance ID card, policy document or billing statement.

If you feel that you received this message in error, please contact Farmers Consumer Solutions to verify your policy information.


I need more help recovering my account information.
For assistance, contact:

Farmers Consumer Solutions
1-888-327-6335
Mon-Fri 7:00 am to 11:00 pm Central
Sat-Sun 9:30 am to 6:00 pm Central