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Contact HelpPoint Claim Services (1-800-435-7764) to report your claim.
2. Damage Evaluation
Contact your selected repair facility to schedule a vehicle inspection.
The repair facility evaluates the damage and writes an estimate.
The repair facility explains the process and all questions are answered.
You schedule a repair date that is convenient for you.
HelpPoint Claim Services will arrange a rental vehicle for those with appropriate coverage.
3. Repair Process
Drop off your vehicle on the scheduled date.
The repair facility will inform you of the progress of the repairs.
Any questions regarding vehicle repairs can be handled by contacting the repair facility directly.
4. Vehicle Pick-up
Repairs are completed.
You receive the final repair documents/invoices.
Pay your deductible to the repair facility.
You receive a Certificate of Dependability Lifetime Guarantee.
5. Continuous Improvement
Farmers is committed to making the claims process better for the customer. As part of that, we survey our customers about the quality of service received during their claims experience with our repair facility partners.