Press Release

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Farmers Insurance Mobile Command Center arrives in Central Texas; immediately begins providing aid to local residents

Austin, TX (September 6, 2011) –  The specially-equipped Farmers Insurance Mobile Command Center (MCC) has arrived in Bastrop and has begun providing assistance to customers and non-customers, alike, impacted by the catastrophic fires that have struck Central Texas.

“We are here to help anyone who needs assistance,” said John Henle, Farmers state executive director for south Texas.  “Our hearts go out to all the families who have been so terribly affected by these fires.”

Local residents needing assistance – whether they are Farmers customers or not - are encouraged to visit the Farmers MCC at:

733 Old Austin Highway, Bastrop, TX

Farmers is also providing help through its Customer Care Vehicle located in Steiner Ranch at 5600 RR 620 N.

The 46-foot MCC bus is equipped with state-of-the-art satellite communications equipment, including satellite-linked cell phones and laptops, water, cold and hot drinks, and emergency supplies.  All persons in need of immediate assistance are welcome to avail themselves of the provisions being offered and vehicles’ telecommunications equipment to contact family and friends and to advise worried loved-ones of their location and status. 

Farmers Insurance customers with damage should immediately contact their agent or call Farmers’ 24-hour-claims hotline at 800-HelpPoint (800-435-7764) for immediate assistance.

Spanish-language claims assistance is available to Farmers customers by calling 877-RECLAMO (877-732-5266).
Foremost Insurance customers can call: 800-527-3907.

21st Century Insurance customers can call:  888-244-6163.

Farmers Insurance Group of Companies is the country's 3rd largest insurer of both personal lines passenger automobile and homeowners insurance, and also provides a wide range of other insurance and financial services products.  Farmers Insurance is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

Farmers is a trade name and may refer to Farmers Group, Inc. or the Farmers Exchanges, as the case may be.  Farmers Group, Inc., a management and holding company, along with its subsidiaries, is wholly owned by the Zurich Financial Services Group. The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange), including their subsidiaries and affiliates, owned by their policyholders, and managed by Farmers Group, Inc. and its subsidiaries. For more information about Farmers, visit its Web site at or at

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