Press Release

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With East Coast threatened by Hurricane Irene, Farmers Insurance encourages all residents to prepare and heed emergency warnings

Insurer prepared for hurricane’s arrival and offers safety tips online


Richmond, VA -- (August 26, 2011) – Farmers Insurance Group of Companies®, including subsidiaries Foremost Insurance, Bristol West and 21st Century Insurance, are prepared to help customers and non-customers alike, once Hurricane Irene arrives on the nation’s eastern seaboard.

“Irene has completed its destructive path through the Bahamas and is now working its way up the East Coast from North Carolina to Massachusetts and beyond,” notes Paul Quinn, Assistant Vice President of Claims Communications for Farmers Insurance.  “We will strategically position claims adjusters and Farmers mobile catastrophe units near where the hurricane makes landfall.”

Farmers is equipped with Mobile Catastrophe Claims buses that are 46’ long and are equipped with state-of-the art satellite communications equipment; seven claims stations; water, supplies; laptop and telephone capability for use by our customers and public; and a built in grill to serve meals to Farmers’ customers and others in need. 

“Our Customer Care Claims Vehicles are smaller versions of our mobile buses and are ready to assist with claims and supply needs of customers and others in need.  Farmers will be available to help in anyway we can,” Quinn said.

Farmers Insurance advises residents in Irene’s projected path to pay close attention to the latest weather reports and begin making necessary preparations, including:

  • Create a Home Inventory.  Have an up-to-date inventory of all of your personal property. Take pictures and then email them to relatives living out of state.  A home inventory will help you replace your belongings faster.
  • Prepare an Evacuation Plan.  Plan ahead and map out a safe and smooth evacuation route, and please follow any evacuation orders. Also, have all prescriptions and important paper work at the ready in case you have to leave your home on short notice.  It is also a good idea to have emergency supplies such as flashlights, radio, batteries and water on hand.

Residents can also get additional tips on disaster preparedness by viewing online videos at in English and for videos in Spanish.

“Something we need to stress to all residents is to not go back too soon after evacuation, or to go back when they have been told to leave,” Quinn continued.

Once a storm hits, Farmers Insurance customers with damage should immediately contact their agent or call Farmers’ 24-hour-claims hotline, 800-HelpPoint (1-800-435-7764) for immediate assistance.

Spanish-language claims assistance is available to Farmers customers by calling:    877-RECLAMO (877-732-5266).

Foremost Insurance customers should file their claim by calling: 800-527-3907.

Bristol West Insurance customers should file their claim by calling:

21st Century Insurance customers can call:  888-244-6163.

Flood victims who have flood insurance should contact the National Flood Program.

About Farmers
Farmers Insurance Group of Companies is the country's 3rd largest insurer of both personal lines passenger automobile and homeowners insurance, and also provides a wide range of other insurance and financial services products.  Farmers Insurance is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

Farmers is a trade name and may refer to Farmers Group, Inc. or the Farmers Exchanges, as the case may be.  Farmers Group, Inc., a management and holding company, along with its subsidiaries, is wholly owned by the Zurich Financial Services Group. The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange), including their subsidiaries and affiliates, owned by their policyholders, and managed by Farmers Group, Inc. and its subsidiaries. For more information about Farmers, visit its Web site at or at

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