Press Release

header line

Farmers Insurance special Mobile Command Center and Customer Care Vehicle arrive in Joplin; immediate aid to residents begins

Joplin, MO (May 23, 2011) –A specially-equipped Farmers Insurance Mobile Command Center (MCC) and similarly-equipped Customer Care Vehicle (CCV) have arrived in Joplin to begin providing front-line assistance to customers and non-customers, alike, impacted by the catastrophic tornadoes that struck Missouri. 

“Our hearts go out to all the families who have been so terribly affected by these tornadoes,” stated Paul Crosetti, state executive director for Farmers in Missouri.  “Rest assured, we have all of the resources in place to help our customers.  Our claims teams are giving 110 percent effort in finding and helping each of our customers.  We are committed to reaching each customer as fast as possible and making sure they are being taken care of.”

Local residents needing assistance – whether they are Farmers customers or not - are encouraged to visit the Farmers MCC and CCV vehicles at:

605 Rangeline Road (the northwest corner of 7th & Rangeline)
Joplin, MO

The 46-foot MCC bus is equipped with state-of-the-art satellite communications equipment, including satellite-linked cell phones and laptops, water, cold and hot drinks, and emergency supplies.  All persons in need of immediate assistance are welcome to avail themselves of the provisions being offered and vehicles’ telecommunications equipment to contact family and friends and to advise worried loved-ones of their location and status. 

Farmers Insurance customers with damage should immediately contact their agent or call Farmers’ 24-hour-claims hotline at 800-HelpPoint (800-435-7764) for immediate assistance.

Spanish-language claims assistance is available to Farmers customers by calling 877-RECLAMO (877-732-5266).
Foremost Insurance customers can call: 800-527-3907.

21st Century Insurance customers can call:  888-244-6163.

“A smaller Farmers Customer Care Vehicle (CCV) is also at 605 Rangeline Road in Joplin, helping residents there,” Crosetti stated.

About Farmers
Farmers Insurance Group of Companies is the country's 3rd largest insurer of both personal lines passenger automobile and homeowners insurance, and also provides a wide range of other insurance and financial services products.  Farmers Insurance is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

Farmers is a trade name and may refer to Farmers Group, Inc. or the Farmers Exchanges, as the case may be.  Farmers Group, Inc., a management and holding company, along with its subsidiaries, is wholly owned by the Zurich Financial Services Group. The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange), including their subsidiaries and affiliates, owned by their policyholders, and managed by Farmers Group, Inc. and its subsidiaries. For more information about Farmers, visit its Web site at or at


Reporters - Need More Info?
Contact Media Relations Staff »