Press Release

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Farmers Insurance Customer Care Vehicle on the way to aid local residents in Caughlin Ranch Fire Area

Reno/Carson City, NV (November 18, 2011) – A specially-equipped Farmers Insurance Customer Care Vehicle (CCV) will join Farmers Insurance claims adjusters, agents, catastrophe corps team members and employees who are on the ground in the Caughlin Ranch fire areas today to help Farmers customers and the public, impacted by the wildfire.

“This wildfire is causing quite a bit of damage in Caughlin Ranch and we are here to work with the families who have been affected,” stated Nate Hildner, state executive director for Farmers in Nevada. “I want to reassure our customers that Farmers has the resources in place and we have already begun to provide help to our customers. We are reaching out to all of our customers in the area and making sure they are being taken care of.”

Farmers Insurance customers with damage should immediately contact their agent or call Farmers’ 24-hour-claims hotline at 800-HelpPoint (800-435-7764) for immediate assistance.

Spanish-language claims assistance is available to Farmers customers by calling 877-RECLAMO (877-732-5266).

Foremost Insurance customers can call: 800-527-3907.

21st Century Insurance customers can call: 888-244-6163.

Local residents needing assistance – whether they are Farmers customers or not - are encouraged to visit the Farmers CCV. An address will be sent to media once it arrives.

Farmers Insurance Group of Companies is the country's 3rd largest insurer of both personal lines passenger automobile and homeowners insurance, and also provides a wide range of other insurance and financial services products.  Farmers Insurance is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

Farmers is a trade name and may refer to Farmers Group, Inc. or the Farmers Exchanges, as the case may be.  Farmers Group, Inc., a management and holding company, along with its subsidiaries, is wholly owned by the Zurich Financial Services Group. The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange), including their subsidiaries and affiliates, owned by their policyholders, and managed by Farmers Group, Inc. and its subsidiaries. For more information about Farmers, visit its Web site at or at

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